Phone.inc for ZendeskComing soon
The Zendesk phone.
The person calling already wrote to you. Phone.inc reads their open ticket before you answer, and puts the call back on that same ticket when you hang up, recording and transcript included.
Maria Alvarez
Incoming · Main number
ZendeskTicket #48213 · Pending 3 days
“Invoice charged twice on our card”
Last reply · you asked for the statement
What it does
Your tickets, on the line. Every call arrives with the ticket attached.
Phone support and ticket support usually live in different worlds, which is why customers repeat themselves. Phone.inc reads the open ticket on the way in and writes the call onto it on the way out.
- Caller context from Zendesk
- The open ticket, its status, how long it has been waiting, and the subject line, next to the caller's name.
- Whisper reads the ticket
- “Pending three days, double charge, you asked for the statement.” A brief only you hear, so they never repeat it.
- Calls become voice comments
- The call, its recording, and its transcript go onto the ticket as a voice comment. Nobody types a summary.
- Texts on the same ticket
- Reply by text from your business number and it threads onto the ticket, so the history stays in one place.
- Voicemails become tickets
- A voicemail arrives transcribed, matched to the existing ticket, or filed as a new one if there isn't one.
- Two-minute setup, when it opens
- You will connect it with your Zendesk subdomain and an OAuth login. No Talk subscription required.
In the product
Six minutes with Maria. From first ring to a solved ticket.
13:15:00
Incoming call
Before you answer
The call arrives with the ticket attached. Maria's name, ticket 48213, pending for three days, the double charge she reported, and the statement you asked her for.
- Open ticket and status
- How long it has waited
- The last reply either way
Maria Alvarez
Incoming · Main number
ZendeskTicket #48213 · Pending 3 days
“Invoice charged twice on our card”
Last reply · you asked for the statement
13:15:10
Whisper
As you pick up
A short voice brief only you hear, read straight from Zendesk. She does not have to explain the double charge for the third time.
- Only you hear it
- Built from the ticket
- Two seconds, then you talk
Maria Alvarez
Main number
“Maria Alvarez. Ticket 48213, pending three days. A double charge on their card. You asked for the statement and it arrived this morning.”
13:22:05
After the call
After you hang up
An agent adds a voice comment to ticket 48213 with the recording and transcript, then marks it solved. Your ticket history includes the phone for once.
- Voice comment on the ticket
- Recording and transcript
- Status set for you
Maria Alvarez
Call ended · 6:02
- Read the transcript
- Added a voice comment to #48213
- Attached the recording and transcript
- Set the ticket to solved
Your stack
Your tools, one phone. Connect as many as you run.
Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all.
Zendesk + Phone.inc
Answer with the ticket on screen.
Join the waitlist. You get a free business number when your batch opens, and we will email you the day Zendesk connects.