Coming soon
The Understory phone.
You run experiences, not a call centre. Phone.inc reads Understory, so when a guest rings you already know what they booked, how many are coming, and whether they have paid. Then an agent does the admin while you get back to the group.
Trine Dalsgaard
Incoming · Main number
Pasta Masterclass · 4 guests · Paid · Sat 18:00
3 bookings · guest since 2024
Last call · asked about parking
Your bookings, on the line. Every call arrives with the guest attached.
Guests call when the booking flow can't help them. They want Sunday instead of Saturday, they are six now instead of four, or they cannot find the door. Phone.inc reads Understory, so you know which booking they mean before you say hello.
Caller context from Understory
The experience they booked, how many guests, when it starts, and whether it's paid. All of it next to the caller's name.
Whisper knows the booking
“Four guests Saturday, paid, and one eats gluten free.” The answers to your booking questions, read out before you say hello.
Agents that move the booking
After the call an agent finds the booking, moves the guests to the date you agreed, and sends the new tickets. You never open the backoffice.
Texts that answer the real question
Where to park, which door, what to bring, and the tickets themselves. Sent from the number they just called, while they're still in the car.
Voicemails with the booking
“We're six now, not four.” The voicemail lands with the booking attached, so adding two guests is one tap between courses.
Two-minute setup, when it opens
You will connect it with your Understory login. Bookings are matched to callers by the phone number and email the guest gave at checkout.
Three minutes with Trine. From first ring to new tickets.
14:20:00
Before you answer
You're at the stove with eight guests when the phone goes. The call arrives with Trine's booking attached: four guests on Saturday's pasta masterclass, paid, and the note that one of them eats gluten free.
- What they booked
- How many guests
- Paid or not
Trine Dalsgaard
Incoming · Main number
Pasta Masterclass · 4 guests · Paid · Sat 18:00
3 bookings · guest since 2024
Last call · asked about parking
14:20:10
As you pick up
A short voice brief only you hear, read straight from Understory. You open with “about Saturday?” and the call is a minute shorter, which counts with a pan going behind you.
- Only you hear it
- Built from your bookings
- Two seconds, then you talk
Trine Dalsgaard
Main number
“Trine Dalsgaard. Four guests on Saturday's pasta masterclass at six, paid in full. Third booking this year, and one of her guests eats gluten free.”
14:23:08
After you hang up
An agent moves Trine's four guests to Sunday, puts Saturday's seats back up for sale, and texts her the new tickets. You're back at the stove before the water boils over.
- Booking moved
- Seats freed for someone else
- New tickets sent
Trine Dalsgaard
Call ended · 3:08
- Read the transcript
- Found the booking in Understory
- Moved four guests to Sunday
- Texted Trine the new tickets
Sent by agent · 14:23
Your tools, one phone. Connect as many as you run.
Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all.
Understory + Phone.inc
Answer with the booking on screen.
Join the waitlist. You get a free business number when your batch opens, and we will email you the day Understory connects.