Phone.inc for IntercomComing soon
The Intercom phone.
They tried the chat first. Phone.inc reads that conversation before you answer, so the call carries on where the messages stopped instead of starting from nothing.
Dan Whitfield
Incoming · Main number
IntercomConversation · 2 days open · Snoozed
“Add a second seat mid-month?”
Fin replied twice, he asked for a person
What it does
Your chats, on the line. Every call knows what the chat already said.
Most people phone because chat did not finish the job. That is useful information: what they asked, what Fin answered, and where it stalled. Phone.inc hands you all three before you pick up.
- Caller context from Intercom
- The open conversation, its state, how long it has been going, and what they asked, next to the caller's name.
- Whisper knows what Fin said
- “Fin answered twice and he asked for a person.” A brief only you hear, so you don't repeat the bot.
- Agents that close the thread
- After the call an agent notes what happened on the conversation and closes it, so nobody snoozes it again.
- Texts in the same history
- Reply by text from your business number, and the conversation stays one story rather than three.
- Voicemails on the conversation
- A voicemail arrives transcribed and attached to the chat it follows on from, not in a separate inbox.
- Two-minute setup, when it opens
- You will connect it with your Intercom workspace login. Contacts are matched on the phone number they called from.
In the product
Four minutes with Dan. From first ring to a closed conversation.
9:35:00
Incoming call
Before you answer
The call arrives with the chat attached. Dan's name, a conversation open for two days, snoozed until tomorrow, and the question Fin could not close.
- The open conversation
- What they actually asked
- Where the chat stalled
Dan Whitfield
Incoming · Main number
IntercomConversation · 2 days open · Snoozed
“Add a second seat mid-month?”
Fin replied twice, he asked for a person
9:35:10
Whisper
As you pick up
A short voice brief only you hear, read straight from Intercom. You know he has already been round the loop, so you skip to the answer.
- Only you hear it
- Built from the conversation
- Two seconds, then you talk
Dan Whitfield
Main number
“Dan Whitfield. His chat has been open two days and is snoozed until tomorrow. Fin answered twice and he asked for a human.”
9:39:05
After the call
After you hang up
An agent adds the call as a note on the conversation and closes it. The next teammate who opens Dan's history sees the phone call in the thread.
- Noted on the conversation
- Closed rather than snoozed
- Nothing typed by hand
Dan Whitfield
Call ended · 3:44
- Read the transcript
- Found Dan's conversation in Intercom
- Added the call as a note on the thread
- Closed the conversation
Sent by agent · 9:39
Your stack
Your tools, one phone. Connect as many as you run.
Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all.
Intercom + Phone.inc
Answer knowing what the chat said.
Join the waitlist. You get a free business number when your batch opens, and we will email you the day Intercom connects.