Phone.inc for Help ScoutComing soon
The Help Scout phone.
Help Scout keeps support feeling like a conversation rather than a ticket queue. Phone.inc keeps the phone part of it: the thread is on screen when it rings, and the call joins that thread.
Ellie Marsh
Incoming · Main number
Help ScoutConversation #1147 · Pending
“Wrong size on order 5583”
Mia replied yesterday with a returns label
What it does
Your inbox, on the line. Every call joins the thread it belongs to.
In a shared inbox the danger is two people answering differently. Phone.inc shows you the thread, who replied last, and what they said, so the call sounds like it came from the same team.
- Caller context from Help Scout
- The open conversation, its status, the subject, and who is assigned to it, next to the caller's name.
- Whisper tells you who replied
- “Mia sent a returns label yesterday.” A brief only you hear, so you don't offer something different.
- Calls become phone threads
- The call goes onto the conversation as a phone reply, with the transcript, and stays assigned to whoever owns it.
- Texts in the same conversation
- Reply by text from your business number, and the customer sees one conversation rather than three channels.
- Voicemails in the thread
- A voicemail arrives transcribed and joins the existing conversation, so nothing sits in a separate queue.
- Two-minute setup, when it opens
- You will connect it with your Help Scout login and pick which inboxes to read. No new tool for the team to learn.
In the product
Four minutes with Ellie. From first ring to one tidy thread.
11:50:00
Incoming call
Before you answer
The call arrives with the thread attached. Ellie's name, conversation 1147, pending since Tuesday, the wrong size on order 5583, and the label Mia already sent.
- The open conversation
- Who replied last
- What they promised
Ellie Marsh
Incoming · Main number
Help ScoutConversation #1147 · Pending
“Wrong size on order 5583”
Mia replied yesterday with a returns label
11:50:10
Whisper
As you pick up
A short voice brief only you hear, read straight from Help Scout. You pick up where your colleague left off instead of starting again.
- Only you hear it
- Built from the thread
- Two seconds, then you talk
Ellie Marsh
Main number
“Ellie Marsh. Her conversation has been pending since Tuesday, wrong size on order 5583. Mia sent her a returns label yesterday.”
11:55:05
After the call
After you hang up
An agent adds the call to conversation 1147 as a phone reply and leaves it with Mia. One thread, one story, whoever picks it up next.
- Added as a phone reply
- Same conversation, not a new one
- Still assigned to Mia
Ellie Marsh
Call ended · 4:12
- Read the transcript
- Added a phone reply to #1147
- Kept it in the same conversation
- Left it assigned to Mia
Sent by agent · 11:55
Your stack
Your tools, one phone. Connect as many as you run.
Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all.
Help Scout + Phone.inc
Answer knowing who replied last.
Join the waitlist. You get a free business number when your batch opens, and we will email you the day Help Scout connects.