Phone.inc for FrontComing soon
The Front phone.
Front made the shared inbox work by showing who is on what. The phone never got that. Phone.inc reads the conversation, and the whole team sees what was said on the call.
Tom Becker
Incoming · Main number
Conversation · shared inbox · Open
“Push Thursday's crew to Monday?”
Ida replied 20 minutes ago
What it does
Your shared inbox, on the line. Every call knows who answered last.
The expensive mistake in a shared inbox is two people giving two answers. Phone.inc reads the conversation and tells you who replied twenty minutes ago, before you say something that contradicts them.
- Caller context from Front
- The open conversation, its status, what they wrote, and which teammate replied last, next to the caller's name.
- Whisper names your teammate
- “Ida replied twenty minutes ago.” A brief only you hear, and one fewer contradiction.
- Agents that keep the team posted
- After the call an agent comments on the conversation, mentions whoever owns it, and archives the thread.
- Texts in the shared inbox
- Text from your business number and the whole team sees it, the same way they see email.
- Voicemails the team can see
- A voicemail arrives transcribed in the conversation, so it is not stuck on one person's phone.
- Two-minute setup, when it opens
- You will connect it with your Front login and pick which inboxes to read. Everyone keeps working where they already work.
In the product
Four minutes with Tom. From first ring to the team in the loop.
7:45:00
Incoming call
Before you answer
The call arrives with the conversation attached. Tom's name, his question about Thursday's crew, and the fact that Ida already answered it twenty minutes ago.
- The open conversation
- Which teammate replied
- What they told them
Tom Becker
Incoming · Main number
Conversation · shared inbox · Open
“Push Thursday's crew to Monday?”
Ida replied 20 minutes ago
7:45:10
Whisper
As you pick up
A short voice brief only you hear. It saves you from offering Tuesday when your colleague has already offered Monday.
- Only you hear it
- Built from the shared inbox
- Two seconds, then you talk
Tom Becker
Main number
“Tom Becker. Ida replied to his email twenty minutes ago about moving Thursday's crew. Do not promise him anything different.”
7:49:05
After the call
After you hang up
An agent comments the call onto the conversation, mentions Ida so it lands in her inbox, and archives the thread. Nobody has to ask what happened.
- Commented on the thread
- Teammate mentioned
- Archived when it's done
Tom Becker
Call ended · 3:31
- Read the transcript
- Commented on the conversation in Front
- Mentioned Ida so she sees it
- Archived the thread
Sent by agent · 7:49
Your stack
Your tools, one phone. Connect as many as you run.
Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all.
Front + Phone.inc
Answer knowing who answered last.
Join the waitlist. You get a free business number when your batch opens, and we will email you the day Front connects.