Bring your own caller context

Your customer information doesn’t have to live in one of our ready-made integrations.

If you’ve got an internal CRM, a custom database, or another tool your team relies on, you can connect it to Phone.inc through a custom endpoint. When someone calls, we send your endpoint their phone number. It returns the details you want your team to see alongside the call.

That could be an account status, an open support ticket, or a link to the customer’s record. You choose what’s useful.

This one needs a little development work: an HTTPS endpoint that returns JSON. We’ve documented the format and setup so your developer has somewhere to start.