# Turn your personal phone into a business phone. Get a separate number for work and sound professional on every call. [Join the waitlist](https://app.phone.inc/waitlist)  Incoming call Sofia Jensen Order #1042 · $49.50 · Paid Last call · 3 days ago Talked to Alex Asked about delivery ETA ## Know who’s calling before you answer. Phone.inc shows you what you talked about last time, what they ordered, and anything else you want to see. Phone.inc SJ Sofia Jensen Incoming · Business Your work calls ring in Phone.inc Install the app on your phone. Your personal calls stay where they are, and your business calls ring in Phone.inc. You don't need another SIM card. - [Keep your personal number to yourself](https://www.phone.inc/product/work-and-private) Customers call your business number. You answer in the app. - [Walk into every call prepared](https://www.phone.inc/product/caller-context) Check their orders and past conversations before you answer. - [Use the phone you already have](https://www.phone.inc/product/business-phone) You don't need to buy another phone or carry two around. - [Works on iPhone and Android](https://www.phone.inc/iphone) A native app on both, so everyone on the team uses the phone they already own. ## If it's just you, you can use it for free. You get one business number with unlimited incoming calls. - A local number where you do business Pick a number in the EU, UK, US, or Canada. - Choose how you greet callers Set a welcome greeting and let callers know when you're open. - Give customers your business number You can put it on your website without sharing your personal number. - Join the waitlist to get started We'll send you an invite when it's your turn. Then you can pick your number. [Join the waitlist](https://app.phone.inc/waitlist)[See all prices](https://www.phone.inc/pricing) $0 Per month The limits - It's for one person. - You can receive calls, but not make them. - You get one business number. Coming soon ## Remember what you said you'd do. We turn promises you make on calls into reminders. "I'll text you the tracking number." We'll remind you to do the things you promised your customers. Get a reminder to follow up We pick out what you said you'd do, so you don't have to write it down during the call. Save the caller's name When a caller tells you their name, we save it for the next time they call. Hear who's calling We give you a short spoken introduction to the caller as you pick up. ## See their order while you're on the phone. Connect the other tools you use to see a customer's orders and invoices when they call. [ Shopify Commerce Orders, customers, and tracking links on every call. Incoming call Sofia Jensen Order #1042 · $49.50 · Shipped ](https://www.phone.inc/shopify)[ Dinero Accounting Invoices and outstanding balances while you talk. Incoming call Mads Kristensen Invoice #2041 · 4.250 kr · Overdue 6 days ](https://www.phone.inc/dinero) [WooCommerce](https://www.phone.inc/woocommerce)[Stripe](https://www.phone.inc/stripe)[Klaviyo](https://www.phone.inc/klaviyo)[e-conomic](https://www.phone.inc/e-conomic)[Xero](https://www.phone.inc/xero)[QuickBooks](https://www.phone.inc/quickbooks)[HubSpot](https://www.phone.inc/hubspot)[Pipedrive](https://www.phone.inc/pipedrive)[Salesforce](https://www.phone.inc/salesforce)[Attio](https://www.phone.inc/attio)[Zendesk](https://www.phone.inc/zendesk)[Intercom](https://www.phone.inc/intercom)[Help Scout](https://www.phone.inc/help-scout)[Front](https://www.phone.inc/front)[Understory](https://www.phone.inc/understory)[Calendly](https://www.phone.inc/calendly)[Google Calendar](https://www.phone.inc/google-calendar)[Cal.com](https://www.phone.inc/cal-com)[Zapier](https://www.phone.inc/zapier)[Make](https://www.phone.inc/make)[Custom MCP servers](https://www.phone.inc/product/mcp)[All 23 integrations](https://www.phone.inc/integrations) ## We only care about small businesses. So we crossed everything else off the list. - Advanced call center features - Shitty customer service - Mobile subscriptions - Device purchases tied into subscriptions - Desk phones and VoIP - Long conversations with sales - Long running contracts and bad terms - Just a really great business phone for small businesses. --- Phone.inc on Android # No lite version.Your Android becomes a real business phone. A real business number, caller context, greetings, and business hours. In one app, on the Pixel, Samsung, or whatever Android you already carry. [Join the waitlist](https://app.phone.inc/waitlist)[Carrying an iPhone?](https://www.phone.inc/iphone) Phone.inc SJ Sofia Jensen Incoming · Business ## Everything a business line used to require. Gone. - A desk phone - A second SIM - A second work phone - A landline contract - A business phone subscription - The Android you already own. ## What your Android can do. The moment Phone.inc is on it. ### [Answer with a real number](https://www.phone.inc/product/business-phone-number) A dedicated local number in the EU, UK, US, or Canada rings in the app. Your personal number stays personal. ### [Know the caller before hello](https://www.phone.inc/product/caller-context) Orders, invoices, and past calls appear on screen before you answer. ### [Hear a brief as you pick up](https://www.phone.inc/product/whisper) Whisper reads you the short version of who's calling and why. Only you hear it. ### [Keep your business hours](https://www.phone.inc/product/business-hours) Open, closed, lunch. Calls follow your schedule so your evenings stay yours. ### [Transfer a call with one tap](https://www.phone.inc/product/transfer-calls) Hand the caller to a teammate without asking anyone to hang up and call back. ### [Let the AI receptionist take it](https://www.phone.inc/product/ai-receptionist) When you can't pick up, it answers, helps, and leaves you a summary. ## Your next business phone is already in your pocket. Free for one person. We'll email you when your number is ready. [Join the waitlist](https://app.phone.inc/waitlist) --- # The Attio phone. You built your CRM the way your business actually works. Phone.inc reads it before the second ring, and files the whole call back when you hang up – recording, transcript, and summary included. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc16:10 SE Sam Ellis Incoming · Business number Attio Deal · $9,000 · In Progress GreenLeaf Inc. · 2 open tasks Last interaction · asked about the Pro plan ## Your records, on the line. Context on the way in, a record on the way out. Attio lets you model your business rather than bend it into someone else's objects. Phone.inc reads what you built before you answer, and writes the call back where it belongs when you hang up. ### [Caller context from Attio](https://www.phone.inc/product/caller-context) The person, their company, the deal and its stage, and any open tasks, next to the caller's name before you pick up. ### [Whisper says where the deal stands](https://www.phone.inc/product/whisper) A two-second voice brief only you hear, read from your workspace: who's calling, the deal, and what's still open. ### Every call becomes a meeting Hang up and the call is on the person's timeline as an Attio meeting: the right people linked, a title that says what it was about, and a written summary. ### Built for Attio call intelligence We pass the recording and the speaker-by-speaker transcript straight to Attio. Playback, search, and AI takeaways work exactly as they do for their recorded meetings. ### Missed calls become tasks No answer? Attio gets a task linked to the caller, so the callback sits on a list instead of in someone's memory. ### Voicemails, transcribed and filed A voicemail becomes an Attio task with the transcript inside, linked to the person who left it. ## Five minutes with Sam. From first ring to a record in Attio. 16:10:00 ### Before you answer The call arrives with the record attached. Sam's name, GreenLeaf Inc., nine thousand in progress, and the two tasks that are still open. - People, companies, deals - Deal value and stage - Open tasks and last interaction Phone.inc16:10 SE Sam Ellis Incoming · Business number Attio Deal · $9,000 · In Progress GreenLeaf Inc. · 2 open tasks Last interaction · asked about the Pro plan 16:10:10 ### As you pick up A short voice brief only you hear, read straight from Attio: the deal, where it stands, and what happened last time. - Only you hear it - Built from your workspace - Two seconds, then you talk On call16:10 SE Sam Ellis Business number Whisper · only you hear this “Sam Ellis from GreenLeaf. Nine thousand, in progress, two open tasks. Last spoke Monday about the Pro plan.” 16:15:05 ### After you hang up The call lands on Sam's timeline as an Attio meeting, and we pass the recording and the full transcript along with it. Attio's call intelligence takes over from there – playback, a searchable transcript, and AI takeaways, right next to the deal. - A meeting on the timeline - Recording and transcript attached - Summarized by call intelligence Phone.inc16:15 Sam Ellis Call ended · 4:38 Agent · after-call work - Logged the call as a meeting - Sent Attio the recording and transcript - Call intelligence wrote the summary - Linked it all to Sam's record ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Attio + Phone.inc ## Answer knowing what your team knows. Join the waitlist. You get a free business number when your batch opens, and Attio connects from your dashboard in two minutes. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Cal.com phone. You picked scheduling you can host and shape yourself. Phone.inc reads it the same way: the booking, the status, and the time zone on screen before you answer, cloud or self-hosted. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc14:50 JO James Oliver Incoming · Business number Cal.com 30 Minute Discovery Call · Accepted Wednesday 15:00 · Europe/Amsterdam Booked 11 minutes ago ## Your bookings, on the line. Every call knows the slot and the time zone. Someone books a slot and rings two minutes later with a question. Phone.inc reads the booking they just made, in their time zone, so the call starts with “about Wednesday” rather than “who's calling?” ### [Caller context from Cal.com](https://www.phone.inc/product/caller-context) The booking, its status, the event type, and the caller's time zone, next to their name before you pick up. ### [Whisper knows the slot](https://www.phone.inc/product/whisper) “Thirty minutes, Wednesday at three, booked eleven minutes ago.” A brief only you hear. ### [Agents that handle the booking](https://www.phone.inc/product/agents) After the call an agent confirms the slot, or sends a booking link for a different one, and texts the details. ### Texts with the booking link Send your booking link by text from the number they called. They pick a slot in their own time zone. ### Voicemails with the booking A voicemail arrives with the booking attached, including which event type and when it is. ### Two-minute setup, when it opens You will connect it to Cal.com cloud or your own self-hosted instance. Your scheduling stays where you put it. ## Three minutes with James. From first ring to a confirmed booking. 14:50:00 ### Before you answer The call arrives with the booking attached. James's name, the thirty minute discovery call he accepted for Wednesday at three, in his time zone rather than yours. - Event type and status - The slot and time zone - When they booked it Phone.inc14:50 JO James Oliver Incoming · Business number Cal.com 30 Minute Discovery Call · Accepted Wednesday 15:00 · Europe/Amsterdam Booked 11 minutes ago 14:50:10 ### As you pick up A short voice brief only you hear, read straight from Cal.com. You know he booked eleven minutes ago, so this is a question and not a cancellation. - Only you hear it - Built from your bookings - Two seconds, then you talk On call14:50 JO James Oliver Business number Whisper · only you hear this “James Oliver. Thirty minute discovery call, accepted, Wednesday at three Amsterdam time. He booked it eleven minutes ago.” 14:53:05 ### After you hang up An agent confirms Wednesday at three and texts him the meeting link. Nothing to type, nothing to remember, no email thread. - Booking confirmed - Meeting link texted - Logged against the booking Phone.inc14:53 James Oliver Call ended · 2:36 Agent · after-call work - Read the transcript - Found his booking in Cal.com - Confirmed Wednesday at three - Texted him the meeting link Hi James! Wednesday 15:00 confirmed, the link is in your invite. Sent by agent · 14:53 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Cal.com + Phone.inc ## Answer knowing the slot. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Cal.com connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Calendly phone. Half the calls you get are about an appointment. Phone.inc reads Calendly, so what they booked, when it is, and how many times they have booked before are on screen while it rings. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc9:20 JR Jonas Riis Incoming · Business number Calendly 45 Minute Consultation · Thursday 14:00 Third booking this year · never cancelled Booked through your scheduling link ## Your calendar, on the line. Every call knows what's booked. Booking a meeting is easy now. Moving one is still a phone call. Phone.inc puts the existing booking on screen and lets you hand out a fresh link by text before you hang up. ### [Caller context from Calendly](https://www.phone.inc/product/caller-context) What they booked, when it is, and how often they have booked with you, next to the caller's name. ### [Whisper knows the booking](https://www.phone.inc/product/whisper) “Forty-five minute consultation, Thursday at two.” A two-second brief only you hear before you say hello. ### [Agents that move the meeting](https://www.phone.inc/product/agents) After the call an agent frees the old slot and texts a scheduling link, so you never do calendar tetris by voice. ### Texts that book the time Send your scheduling link by text from the number they just called. They book themselves in, in their own time zone. ### Voicemails with the booking “I need to move Thursday…” arrives with the actual booking attached, so you can fix it in one tap. ### Two-minute setup, when it opens You will connect it with your Calendly login. Bookings are matched to callers by phone number and email. ## Three minutes with Jonas. From first ring to a rebooked slot. 9:20:00 ### Before you answer The call arrives with the booking attached. Jonas's name, the forty-five minute consultation he has on Thursday, and the two he has already been to this year. - What they booked - When it is - Their booking history Phone.inc9:20 JR Jonas Riis Incoming · Business number Calendly 45 Minute Consultation · Thursday 14:00 Third booking this year · never cancelled Booked through your scheduling link 9:20:10 ### As you pick up A short voice brief only you hear, read straight from Calendly. You answer with “about Thursday?” and the call is thirty seconds shorter. - Only you hear it - Built from your bookings - Two seconds, then you talk On call9:20 JR Jonas Riis Business number Whisper · only you hear this “Jonas Riis. He has a forty-five minute consultation booked for Thursday at two. Third booking this year and he has never cancelled one.” 9:23:05 ### After you hang up An agent frees Thursday at two so someone else can have it, then texts Jonas a scheduling link. He books Friday while you are on the next call. - Old slot freed - Scheduling link sent - No back and forth Phone.inc9:23 Jonas Riis Call ended · 2:41 Agent · after-call work - Read the transcript - Found his scheduled event in Calendly - Freed up Thursday at two - Texted him a link to rebook Hi Jonas! Thursday's slot is free again. Pick a new time here: calendly.com/you/45min Sent by agent · 9:23 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Calendly + Phone.inc ## Answer knowing what's booked. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Calendly connects. [Join the waitlist](https://app.phone.inc/waitlist) --- # The business phone, reinvented. A small team in Copenhagen, building the phone small businesses actually want. Phone.inc gives a business its own phone number, with everything it needs to sound professional, in an app on the phone you already have. No telco. No hardware. We're a small, senior team backed by top European venture firms. We move quickly, care about the details, and build with AI at the core of the product and the company. [Read our story](#story)[Follow along](#building)  Hey, I'm Niklas. Fifteen years ago I started a phone company for small businesses in Denmark. We grew it, sold it, and I moved on to other things. But I never stopped thinking about it. Back then we were a telco with SIM cards and everything. It worked, but it was heavy. I always dreamed of a simpler version. But the infrastructure to build it didn't exist. That's all changed now. And I can finally build the thing I've had in my head for fifteen years. Phone.inc gives your business a real phone number that rings in an app on the phone you already have. You get a welcome greeting, business hours, and call routing, so when a customer calls, they get a professional experience. No telco. No hardware. Just an app on your phone. We're building AI into every part of the experience as well. Context about who's calling before you pick up. Notes from your calls so you don't forget what you promised. Connections to the tools you already use, like your CRM or Shopify store. We're building the business phone I've been dreaming of for fifteen years. I can't wait for you to try it! Niklas _Founder of Phone.inc_ ## A few things we hold to. The principles behind the product and the team. One app beats a box of hardware A business phone shouldn't mean desk phones, SIM cards, or a second device. It should run on the phone you already carry. Small businesses deserve better tools The people answering their own phones are running real businesses. We build for them, not for enterprise procurement teams. AI native from the ground up We build with AI in every call and every part of the company. It changes what a small team can ship, and how good the product can get. Simplicity is the hard part We ship fast, but we value simplicity and quality more. Cutting the right things is most of the work. Empathy for the person on the line Everyone here, from sales to engineering, understands our customers and the callers they're trying to help. International from day one In our culture and in the markets we serve. A local number in 90+ countries, run from wherever you are. ## We build in the open. Follow the work on YouTube, the podcast, and wherever we show up. Featured video: [I joined a VC funded startup in Copenhagen](https://www.youtube.com/watch?v=aYVT9Rz2xCA). Watch on YouTube for the full video and transcript when available. Still Early is the Phone.inc podcast about building the company and product. [Browse episodes and show notes](https://stillearly.fm/). - [ Short Are we starting to have product-market fit? ](https://www.youtube.com/shorts/n2IAFEYshK0) - [ Short Is it dangerous to listen too much to customers? ](https://www.youtube.com/shorts/xWo8crydIaQ) - [ Short What a business phone number should know ](https://www.youtube.com/shorts/FHV8jGVB-4E) - [ Short My favorite hiring hack ](https://www.youtube.com/shorts/Er2pLBj9CQI) - [ Short When you realize people are using your product 😍 ](https://www.youtube.com/shorts/bt79UCt-IZY) - [ The biggest risk when building a startup ](https://www.youtube.com/watch?v=R8KbwsNaFEs) - [ Inside a VC-backed phone startup ](https://www.youtube.com/watch?v=Vj_POF-wNg8) - [ We shut our company down for the day ](https://www.youtube.com/watch?v=OYjCeyT7e5Y) [YouTube](https://www.youtube.com/@phonedotinc)[Podcast](https://stillearly.fm/)[LinkedIn](https://www.linkedin.com/in/niklasstephenson/)[X](https://x.com/nikstep) ## Funded to build for the long run. Phone.inc is backed by top European venture firms who share our conviction that small businesses deserve a phone built for how they actually work. That backing lets us do the unglamorous, long-term work: real telephony infrastructure, native apps, and AI that earns its place on every call, without cutting corners to chase a quick win. ## We're hiring in Copenhagen. Come help build the future small-business phone. We're looking for people who love small businesses, work up and down the stack, and reach for AI first. If that sounds like you, we'd love to talk. [See open roles](https://www.phone.inc/jobs)[jobs@phone.inc](mailto:jobs@phone.inc) ## Questions? We pick up. We run our own business phone, so give us a call. Europe [+45 35 15 35 25](tel:+4535153525) United States [+1 (650) 671-6488](tel:+16506716488) Email [support@phone.inc](mailto:support@phone.inc) --- # The Dinero phone. Your customers call about invoices. Your phone should know them. Phone.inc reads your books, so every call starts with the invoice, the balance, and the payment status on screen. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc10:12 MK Mads Kristensen Incoming · Business number Dinero Invoice #2041 · 4.250 kr · Overdue 6 days 8 invoices · customer since 2023 Last call · asked for more time to pay ## Your books, on the line. Every call arrives with the invoice attached. Most customer calls are about money: an invoice, a payment, a due date. Phone.inc knows which one: who's calling, what they owe, what's overdue, and what happened last time you talked. ### Caller context from your books When a customer calls, their invoices, balance, and payment status appear next to their name. Before you pick up. ### [Whisper knows the invoice](https://www.phone.inc/product/whisper) “Mads, second call this week, invoice #2041 is six days overdue.” The voice brief reads straight from Dinero. ### [Agents that chase paperwork](https://www.phone.inc/product/agents) After a call about an invoice, an agent can find it in Dinero, text the customer a payment link, and log the call. ### Texts with real answers Send invoice copies, payment links, and due dates without leaving the call screen. ### Voicemails with context A voicemail about “the invoice” arrives with the actual invoice attached. No digging through your books. ### Two-minute setup Connect with your Dinero login. No code, no CSV exports, no bookkeeper. ## Five minutes with Mads. From first ring to paid invoice. 10:12:00 ### Before you answer The call arrives with the invoice attached. Mads's name, his outstanding balance, and what he called about last time, on screen while the phone is still ringing. - Invoice status and amount - Outstanding balance at a glance - Notes from the last call Phone.inc10:12 MK Mads Kristensen Incoming · Business number Dinero Invoice #2041 · 4.250 kr · Overdue 6 days 8 invoices · customer since 2023 Last call · asked for more time to pay 10:12:10 ### As you pick up A short voice brief only you hear, read straight from Dinero. You know which invoice he's calling about before you say hello, and he never repeats himself. - Only you hear it - Built from your books - Two seconds, then you talk On call10:12 MK Mads Kristensen Business number Whisper · only you hear this “Second call this week. Invoice #2041 is six days overdue. He asked for more time on Monday and promised to pay by Friday.” 10:17:05 ### After you hang up An agent reads the transcript, finds the invoice in Dinero, texts Mads a payment link, and logs the call. You're already on to the next job. - Reads the transcript - Looks up the invoice - Texts and logs for you Phone.inc10:17 Mads Kristensen Call ended · 4:12 Agent · after-call work - Read the transcript - Found invoice #2041 in Dinero - Texted Mads the payment link - Logged the call on his contact Hi Mads! Here's invoice #2041 with a payment link, as promised: pay.din.ro/2041 Sent by agent · 10:17 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Dinero + Phone.inc ## Answer with the invoice on screen. Join the waitlist. When your batch opens you get a free business number, connect Dinero in two minutes, and take the next call knowing everything. [Join the waitlist](https://app.phone.inc/waitlist) --- Effective September 10, 2026 # Data Processing Agreement Phone Incorporated ApS (CVR 46213564) This Data Processing Agreement (“DPA”) forms part of the [Terms of Service](https://www.phone.inc/terms) (the “Agreement”) between Phone Incorporated ApS, CVR 46213564, Højbro Plads 10, 1200 Copenhagen K, Denmark (“Phone.inc”) and the customer that has accepted the Agreement (“Customer”). It applies when Phone.inc processes personal data on Customer’s behalf in providing the Service. By accepting the Agreement, Customer accepts this DPA. ## Definitions and roles 1. Terms such as “personal data”, “processing”, “controller”, “processor”, “data subject” and “personal data breach” have the meanings given in Regulation (EU) 2016/679 (“GDPR”). “Customer Personal Data” means personal data processed by Phone.inc on behalf of Customer through the Service, as described in Annex 1. 2. Customer is the controller and Phone.inc is the processor of Customer Personal Data. 3. Phone.inc is an independent controller, and this DPA does not apply, for: (a) account, billing, support and security data about Customer and its users; and (b) traffic data, location data and other data Phone.inc processes as a provider of electronic communications services under Danish law, including data it must retain or disclose under that law. That processing is described in Phone.inc’s [Privacy Policy](https://www.phone.inc/privacy). ## Processing on instructions 1. Phone.inc processes Customer Personal Data only on Customer’s documented instructions, including with regard to transfers to third countries, unless EU or Danish law requires otherwise. In that case Phone.inc informs Customer of the requirement before processing, unless that law prohibits it. 2. The Agreement, this DPA and Customer’s use and configuration of the Service are Customer’s complete instructions. Additional instructions must be agreed in writing. 3. Phone.inc informs Customer promptly if, in its opinion, an instruction infringes the GDPR or other data protection law. ## Confidentiality 1. Phone.inc ensures that everyone authorised to process Customer Personal Data has committed to confidentiality or is under an appropriate statutory obligation of confidentiality. ## Security 1. Phone.inc implements and maintains the technical and organisational measures described in Annex 2 to ensure a level of security appropriate to the risk, as required by Article 32 GDPR. 2. Phone.inc may update the measures in Annex 2 provided the overall level of security is not reduced. ## Sub-processors 1. Customer gives Phone.inc general authorisation to engage sub-processors. The current sub-processors are listed in Annex 3. 2. Phone.inc gives at least 30 days’ notice of any new or replacement sub-processor by email to Customer’s account owner. 3. Customer may object on reasonable data protection grounds within the notice period. If the parties cannot resolve the objection, Customer may terminate the affected part of the Service with effect from the date the change takes effect and receive a refund of prepaid fees for the remaining term. This is Customer’s sole remedy for the objection. 4. Phone.inc imposes data protection obligations on each sub-processor by written contract that are no less protective than those in this DPA, and remains liable to Customer for each sub-processor’s performance of those obligations. ## Call recordings and transcriptions 1. **Activation.** Call recording and transcription are configured per business number and can be enabled or disabled independently of each other. Call recording is enabled by default when a business number is created, and Customer can disable it at any time. Where transcription is enabled and call recording is disabled, Phone.inc records the call transiently for the sole purpose of producing the transcription and deletes that recording immediately after the transcription is completed, typically within minutes. An AI summary is produced for every call that is transcribed. 2. **Customer’s responsibilities.** Customer is solely responsible for having a lawful basis for recording and transcribing calls, including obtaining any consent required, and for informing call participants, including external callers, before recording starts. Customer can inform callers through the welcome message it configures in the Service. Phone.inc displays a warning in the Service when call recording is enabled. Where only transcription is enabled, the call is not retained as a recording. 3. **How transcriptions and summaries are produced.** Calls are transcribed after the call has ended by a speech-to-text sub-processor, and summaries are produced by a language model operated by Phone.inc’s hosting provider. Both sub-processors are listed in Annex 3, and all of this processing takes place in the EU/EEA. The language model provider does not retain call content, and the speech-to-text provider does not retain call audio, after processing. 4. **No model training.** Phone.inc does not use, and does not allow its sub-processors to use, call recordings, transcriptions or summaries to train or improve AI models, or to build test or evaluation datasets. 5. **Retention and deletion.** Recordings and transcriptions are kept until Customer deletes them, either individually in the Service or through automatic deletion rules Customer configures in the Service. Customer can set separate deletion rules for recordings and for transcriptions. Where Customer has set no deletion rule, recordings and transcriptions are deleted 12 months after the call. Summaries follow the deletion rules for transcriptions. Deleted recordings are removed from non-current S3 versions within 30 days. Deleted transcriptions and summaries are removed from database backups within 7 days. 6. **Access by Phone.inc personnel.** Access to recordings, transcriptions and summaries is limited to designated Phone.inc personnel. They access them only to provide support at Customer’s request, to investigate and fix errors in the Service, or where required by law. The reason for each access is recorded, and all access is logged in an audit trail. Customer can obtain the audit trail for its account on request to [compliance@phone.inc](mailto:compliance@phone.inc). 7. **Sensitive content.** Customer must not enable call recording or transcription on business numbers used for calls in which special categories of personal data within the meaning of Article 9 GDPR are discussed. The Service is not designed to process such data in recordings, transcriptions or summaries, and Customer is responsible for any such data recorded or transcribed in breach of this clause. Phone.inc encrypts recordings, transcriptions and summaries at rest. 8. **Requests from authorities.** If Phone.inc receives a request from a public authority for recordings, transcriptions or summaries, it handles the request in accordance with Danish law and in cooperation with its telecommunications supplier, and each request is handled by Phone.inc’s CEO. Phone.inc notifies Customer of the request in every case where it is legally permitted to do so, and discloses only what the request legally requires. ## Assistance 1. Taking into account the nature of the processing, Phone.inc assists Customer through the functionality of the Service and appropriate technical and organisational measures in responding to requests from data subjects exercising their rights under Chapter III GDPR. Phone.inc forwards any such request it receives directly to Customer and does not respond to it except on Customer’s instructions. 2. Phone.inc provides reasonable assistance to Customer with data protection impact assessments and prior consultation with supervisory authorities under Articles 35 and 36 GDPR, taking into account the nature of the processing and the information available to Phone.inc. 3. Phone.inc may charge reasonable fees for assistance that goes beyond the functionality of the Service. ## Personal data breaches 1. Phone.inc notifies Customer without undue delay after becoming aware of a personal data breach affecting Customer Personal Data. 2. The notification describes, to the extent known, the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or proposed. Where information is not yet available, Phone.inc provides it in phases without undue further delay. 3. Phone.inc’s notification of or response to a breach is not an acknowledgement of fault or liability. ## Audits and information 1. Phone.inc makes available to Customer the information necessary to demonstrate compliance with Article 28 GDPR, in the form of responses to reasonable security questionnaires and, once obtained, certifications and third-party audit reports. 2. Customer agrees that providing this information fulfils Phone.inc’s obligation to allow for and contribute to audits. Where a supervisory authority requires an audit or inspection of Phone.inc, Phone.inc will cooperate with it, subject to reasonable notice and confidentiality. Where the audit concerns Customer, Customer bears all costs of the audit, including any auditor’s fees and Phone.inc’s own costs, such as the time its personnel spend on the audit, charged at Phone.inc’s then-current rates. ## International transfers 1. Phone.inc’s core backend infrastructure, including storage of recordings, transcriptions and summaries, is hosted in Ireland. Calls involving European phone numbers are routed through telephony infrastructure in the EU (Ireland, Sweden and Germany). Calls involving phone numbers outside Europe may be routed through telephony infrastructure outside the EU/EEA, in the AWS region that serves the country of the phone number. Those transfers rely on the SCCs in the Amazon Web Services data processing addendum. Calls are carried to and from the public telephone network by interconnecting telecommunications operators, which act as independent providers of electronic communications services and not as sub-processors. Phone.inc transfers Customer Personal Data to a third country only in accordance with Chapter V GDPR. 2. Where Phone.inc engages a sub-processor outside the EU/EEA, the transfer relies on an adequacy decision (including the EU-US Data Privacy Framework where the sub-processor is certified) or on the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914 (“SCCs”). 3. Where Customer is located outside the EU/EEA in a country without an adequacy decision, the SCCs are incorporated into this DPA by reference: Module 4 (processor to controller) applies to transfers from Phone.inc to Customer. Annex 1 and Annex 2 complete the SCC annexes. For the SCCs, the governing law is Danish law and the competent courts are the courts of Denmark. 4. Transfers subject to UK data protection law are governed by the SCCs as amended by the UK International Data Transfer Addendum. Transfers subject to the Swiss Federal Act on Data Protection are governed by the SCCs with the amendments required by that Act, with the FDPIC as competent supervisory authority. 5. In case of conflict, the SCCs prevail over this DPA. ## Return and deletion 1. On termination of the Agreement, Customer may export Customer Personal Data using the Service’s export functionality for 30 days. 2. After that period, Phone.inc deletes Customer Personal Data within 30 days, unless EU or Danish law requires retention. Deleted database data is removed from backups within 7 days. Deleted recordings, voicemails and greeting audio are removed from non-current S3 versions within 30 days. Phone.inc confirms deletion in writing on request. ## Liability, term and changes 1. Each party’s liability under this DPA is subject to the limitations and exclusions of liability in the Agreement, except where the SCCs or applicable law provide otherwise. 2. This DPA remains in force for as long as Phone.inc processes Customer Personal Data on Customer’s behalf. 3. In case of conflict, this DPA prevails over the Agreement with respect to the processing of Customer Personal Data. 4. Phone.inc may update this DPA by giving at least 30 days’ notice. Updates will not materially reduce the protection of Customer Personal Data unless required by law. 5. This DPA is governed by Danish law, and disputes are subject to the jurisdiction set out in the Agreement. ## Annex 1: Description of processing **Subject matter:** provision of the Phone.inc business phone service under the Agreement. **Duration:** the term of the Agreement plus the deletion period in the Return and deletion section. **Nature and purpose:** Phone.inc processes personal data only to provide the Service the Customer configures, including: - hosting and operating the Service, and authenticating the Customer’s users - routing inbound and outbound calls, including over the public telephone network and in the browser and mobile apps - storing call records: numbers, direction, timestamps, duration, and outcome - playing greetings the Customer writes, and generating greeting audio from that text - recording calls and storing voicemails where the Customer enables those features - transcribing recordings and voicemails where enabled, producing a short summary of a transcribed call, and, where a matching contact has no name, suggesting a name from the transcription and saving it on that contact - storing contacts the Customer keeps in the Service - showing caller context during a call by retrieving data from integrations or endpoints the Customer connects, and storing that context with the call - searching calls, transcriptions, summaries, voicemails, and contacts - sending the Customer the call and account events it chooses to receive by webhook - delivering push notifications that wake the Customer’s mobile apps for an incoming call - logging and error monitoring needed to run and secure the Service - provisioning numbers, including submitting business and identity details where a regulator requires them for a number - providing support for the Customer’s account Call recordings, voicemails, transcriptions, summaries, and other communications content are processed to provide these features to the Customer. They are not used to train general-purpose AI models. **Categories of data subjects:** - the Customer’s employees and other users of the Service - persons who call, or are called by, the Customer’s users - the Customer’s contacts - persons whose details are returned by an integration or endpoint the Customer connects - the Customer’s representatives identified for number registration, where that registration is required **Types of personal data:** - user account data: name, email address, phone numbers, role, sign-in times, and IP address - authentication data: hashed passwords and two-factor secrets - device data: device name, app version, and push-notification token - contact data: name, phone number, email address, company name, and notes - call metadata: calling and called numbers, direction, timestamps, duration, and call outcome - communications content, where enabled: call recordings, voicemail audio, greeting text and greeting audio, transcriptions, and summaries - caller context retrieved for a call, which may include a name, email address, company, notes, and other details the connected service returns - number-registration data, where required: name, business address, contact email and phone, company and VAT identifiers, and identity or address documents a regulator requires for that number **Special categories of data**: the Service does not ask for special categories of data and has no separate store for them. A recording, voicemail, transcription, summary, contact note, or caller-context field can still contain them if a person says them or the Customer stores them. The Customer must not record or transcribe calls in which special categories of data are discussed, and must not put special categories of data into the Service (see the Call recordings and transcriptions section). **Frequency of transfer (for the SCCs)**: continuous for the term of the Agreement. **Retention:** as set out in the Call recordings and transcriptions section and the Return and deletion section. **Competent supervisory authority (for the SCCs):** Datatilsynet (the Danish Data Protection Agency). ## Annex 2: Technical and organisational measures **Encryption in transit and at rest.** The web application, API, and mobile apps require HTTPS. Production refuses plain HTTP. Cloudflare and the load balancer terminate TLS in front of the application. Call recordings, voicemails, and greeting audio are stored in a private Amazon S3 bucket in Ireland. The bucket blocks public access, has versioning turned on, and encrypts objects with SSE-S3 (AES-256). Non-current versions are deleted after 30 days. Transcriptions, transcription segments, summaries, and cached caller context are encrypted at rest in the database with application-level encryption. The same protection covers contact names, email addresses, company names and notes, user email addresses, sign-in IP addresses, two-factor secrets, and integration credentials. Phone numbers on calls, voicemails, contacts, and users are stored unencrypted so the Service can look them up. **Access control, authentication and MFA**. Each customer is a separate tenant. A user only reaches that customer’s account. Passwords are stored hashed. Two-factor authentication is mandatory for Phone.inc admin accounts in production. A customer can require it for its own users. Phone.inc staff reach production AWS through IAM Identity Center. The application uses instance roles, and secrets are kept in AWS Secrets Manager. Deploy and infrastructure access is split across separate roles. Opening a recording, transcription, summary, or caller context in the admin tools requires a written reason. That access is written to an append-only log, which cannot be changed or deleted. Signing in as a customer user is logged the same way. **Logging and monitoring.** Application and telephony logs and traces go to ClickHouse Cloud in Ireland (eu-west-1) and are viewed in ClickStack. Those logs are kept for 30 days. Passwords, tokens, and similar secrets are filtered out of application logs. Errors are reported to Sentry, with ingestion in the EU. **Backup and recovery.** Database backups are managed by PlanetScale. The database is in PlanetScale’s eu-west region, which runs on AWS in Ireland (eu-west-1), and backups are kept for 7 days. **Vulnerability management and secure development.** A daily scan audits dependencies and runs dependency scanning against the application. The scan fails when it finds a known vulnerability. **Incident response.** A written incident response policy, owned by the CEO. **Personnel.** Confidentiality undertakings in employment contracts, security training, and removal of access when staff leave. **Hosting and physical security.** The application, telephony, file storage, and call-summary models run on Amazon Web Services in Ireland (eu-west-1). The database runs on PlanetScale in that same AWS region. Logs run on ClickHouse Cloud there. Cloudflare serves the website and terminates TLS for the application, and can relay call media. Amazon Web Services is responsible for the physical security of its data centres and holds ISO/IEC 27001 certification and SOC 2 reports for them. **Certifications.** None at the effective date of this DPA. Phone.inc is working towards ISO/IEC 27001 and SOC 2. ## Annex 3: Sub-processors At the effective date of this DPA, Phone.inc uses the following sub-processors. For each sub-processor established outside the EU/EEA, transfers rely on SCCs or Data Privacy Framework certification under that sub-processor’s data processing agreement. Sub-processor Purpose Location Amazon Web Services EMEA SARL Application and telephony hosting; storage of recordings, voicemails and greetings (Amazon S3); language model processing for call summaries and caller-name extraction (Amazon Bedrock). EU for European calls; for calls involving non-European numbers, the AWS region serving the country of the phone number. PlanetScale Primary production database, including accounts, calls and contacts, and database backups. EU ElevenLabs Transcription of call recordings and voicemails, and text-to-speech for greetings. EU Turbopuffer Search index of transcriptions, summaries, voicemails and contact details. EU ClickHouse Cloud Application and telephony logs and traces. EU Sentry Error and performance monitoring. EU Cloudflare Application proxying and TLS termination; relay of call media (TURN) when a direct connection is blocked; provision of all DNS services. Cloudflare’s global network, at the location nearest the user. Resend Transactional email sent by the Service. EU Apple (Apple Push Notification service) and Google (Firebase Cloud Messaging) Push notifications that wake the mobile apps for incoming calls, including device tokens and call notification data. Global Calls are carried to and from the public telephone network by the following interconnecting telecommunications operators, which act as independent providers of electronic communications services and not as sub-processors: Telnyx, DIDWW and inMobile. --- Coming soon # The e-conomic phone. Bookkeeping calls are awkward because you are guessing. Phone.inc reads e-conomic, so the invoice, the amount, and the days overdue are on screen before you pick up. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc10:40 HD Henrik Dam Incoming · Business number e-conomic Invoice 10432 · 8.000,00 kr. · Overdue 8 days Bagerhuset ApS · 12 invoices since 2022 Last call · asked to split the payment ## Your bookkeeping, on the line. Every call arrives with the invoice attached. A call about money goes better when you already know the number. Phone.inc reads the invoice, what is still outstanding, how long it has been that way, and what you agreed the last time you spoke. ### [Caller context from e-conomic](https://www.phone.inc/product/caller-context) The invoice, the outstanding amount, and how overdue it is, next to the caller's name before you pick up. ### [Whisper knows the invoice](https://www.phone.inc/product/whisper) “Eight days overdue, and you agreed to split it.” A brief only you hear, so you never contradict yourself. ### [Agents that chase politely](https://www.phone.inc/product/agents) After the call, an agent finds the invoice, sends the payment link, and writes down what you agreed to. ### Texts that settle it Send the invoice as a PDF, a payment link, or a new due date by text while you are still talking. ### Voicemails with the invoice “It's about the last invoice…” arrives with the actual invoice attached, so you know which one before you call back. ### Two-minute setup, when it opens You will connect it by approving Phone.inc in your e-conomic agreement. Your bookkeeper does not need to be involved. ## Four minutes with Henrik. From first ring to payment link sent. 10:40:00 ### Before you answer The call arrives with the invoice attached. Henrik's name, invoice 10432, eight thousand kroner, eight days overdue, and the payment split you agreed to last week. - Invoice and amount - Days overdue at a glance - What you agreed last time Phone.inc10:40 HD Henrik Dam Incoming · Business number e-conomic Invoice 10432 · 8.000,00 kr. · Overdue 8 days Bagerhuset ApS · 12 invoices since 2022 Last call · asked to split the payment 10:40:10 ### As you pick up A short voice brief only you hear, read straight from e-conomic. You open with the arrangement rather than the accusation. - Only you hear it - Built from your books - Two seconds, then you talk On call10:40 HD Henrik Dam Business number Whisper · only you hear this “Henrik from Bagerhuset. Invoice 10432, eight thousand kroner, eight days overdue. He asked to split it last week and you said that was fine.” 10:45:05 ### After you hang up An agent reads the transcript, finds invoice 10432, texts Henrik the first half with a payment link, and logs the call on his customer record. - Reads the transcript - Finds the invoice - Texts the link and logs it Phone.inc10:45 Henrik Dam Call ended · 4:20 Agent · after-call work - Read the transcript - Found invoice 10432 in e-conomic - Texted Henrik a payment link - Logged the call on his customer Hi Henrik! Invoice 10432 split in two, as agreed. First half here: pay.dk/10432 Sent by agent · 10:45 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) e-conomic + Phone.inc ## Answer with the invoice on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day e-conomic connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Front phone. Front made the shared inbox work by showing who is on what. The phone never got that. Phone.inc reads the conversation, and the whole team sees what was said on the call. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc7:45 TB Tom Becker Incoming · Business number Front Conversation · shared inbox · Open “Push Thursday's crew to Monday?” Ida replied 20 minutes ago ## Your shared inbox, on the line. Every call knows who answered last. The expensive mistake in a shared inbox is two people giving two answers. Phone.inc reads the conversation and tells you who replied twenty minutes ago, before you say something that contradicts them. ### [Caller context from Front](https://www.phone.inc/product/caller-context) The open conversation, its status, what they wrote, and which teammate replied last, next to the caller's name. ### [Whisper names your teammate](https://www.phone.inc/product/whisper) “Ida replied twenty minutes ago.” A brief only you hear, and one fewer contradiction. ### [Agents that keep the team posted](https://www.phone.inc/product/agents) After the call an agent comments on the conversation, mentions whoever owns it, and archives the thread. ### Texts in the shared inbox Text from your business number and the whole team sees it, the same way they see email. ### Voicemails the team can see A voicemail arrives transcribed in the conversation, so it is not stuck on one person's phone. ### Two-minute setup, when it opens You will connect it with your Front login and pick which inboxes to read. Everyone keeps working where they already work. ## Four minutes with Tom. From first ring to the team in the loop. 7:45:00 ### Before you answer The call arrives with the conversation attached. Tom's name, his question about Thursday's crew, and the fact that Ida already answered it twenty minutes ago. - The open conversation - Which teammate replied - What they told them Phone.inc7:45 TB Tom Becker Incoming · Business number Front Conversation · shared inbox · Open “Push Thursday's crew to Monday?” Ida replied 20 minutes ago 7:45:10 ### As you pick up A short voice brief only you hear. It saves you from offering Tuesday when your colleague has already offered Monday. - Only you hear it - Built from the shared inbox - Two seconds, then you talk On call7:45 TB Tom Becker Business number Whisper · only you hear this “Tom Becker. Ida replied to his email twenty minutes ago about moving Thursday's crew. Do not promise him anything different.” 7:49:05 ### After you hang up An agent comments the call onto the conversation, mentions Ida so it lands in her inbox, and archives the thread. Nobody has to ask what happened. - Commented on the thread - Teammate mentioned - Archived when it's done Phone.inc7:49 Tom Becker Call ended · 3:31 Agent · after-call work - Read the transcript - Commented on the conversation in Front - Mentioned Ida so she sees it - Archived the thread Hi Tom! Monday at eight confirmed. Ida has the crew booked in. Sent by agent · 7:49 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Front + Phone.inc ## Answer knowing who answered last. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Front connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The calendar phone. “I'll call you Thursday.” Then you open your calendar and Thursday is full. Phone.inc reads it for you, so the appointment and your next genuinely free slot are on screen while it rings. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc8:20 TW Tom Weller Incoming · Business number Google Calendar Annual furnace service · Tuesday 9:00 Your next free slot · Thursday 11:00 Last call · moved it from June ## Your day, on the line. Every call knows what you have on. Your calendar already knows whether you can do Thursday. The problem is that it is not in front of you when someone asks. Phone.inc reads both sides: their appointment, and the gaps in your week. ### [Caller context from your calendar](https://www.phone.inc/product/caller-context) The appointment they have with you, when it is, and what it is for, next to their name before you pick up. ### [Whisper knows your week](https://www.phone.inc/product/whisper) “Booked Tuesday at nine, and you are free Thursday morning.” A brief only you hear, so you can commit on the spot. ### [Agents that move the appointment](https://www.phone.inc/product/agents) After the call an agent checks what is actually free, moves the event, and sends the invitation. ### Texts that confirm the time Confirm the new slot by text from your business number, so nobody is relying on remembering it. ### Voicemails with the appointment A voicemail about “next week” arrives with the actual appointment attached, so you can answer it properly. ### Two-minute setup, when it opens You will connect it with your Google account and choose which calendars we read. We use the time and the title of the appointment, nothing else. ## Three minutes with Tom. From first ring to a new invitation. 8:20:00 ### Before you answer The call arrives with your day attached. Tom's name, the furnace service he has on Tuesday, the fact that he moved it once already, and where your genuinely free slots are. - Their appointment - Your next free slot - What happened last time Phone.inc8:20 TW Tom Weller Incoming · Business number Google Calendar Annual furnace service · Tuesday 9:00 Your next free slot · Thursday 11:00 Last call · moved it from June 8:20:10 ### As you pick up A short voice brief only you hear. You can offer Thursday morning with confidence rather than promising to check and call back. - Only you hear it - Reads your availability - Two seconds, then you talk On call8:20 TW Tom Weller Business number Whisper · only you hear this “Tom Weller has the annual furnace service booked for Tuesday at nine. You are free Thursday morning if he needs to move it again.” 8:24:05 ### After you hang up An agent moves the event to Thursday at eleven, invites Tom, and texts him the confirmation. Nothing gets double-booked and nothing gets forgotten. - Event moved for you - Invitation sent - Confirmed by text Phone.inc8:24 Tom Weller Call ended · 3:18 Agent · after-call work - Read the transcript - Checked your calendar for Thursday - Moved the service to 11:00 - Sent Tom a new invitation Hi Tom! Moved to Thursday at 11:00. Calendar invite on its way. Sent by agent · 8:24 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Google Calendar + Phone.inc ## Never promise a slot you don't have. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Google Calendar connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Help Scout phone. Help Scout keeps support feeling like a conversation rather than a ticket queue. Phone.inc keeps the phone part of it: the thread is on screen when it rings, and the call joins that thread. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc11:50 EM Ellie Marsh Incoming · Business number Help Scout Conversation #1147 · Pending “Wrong size on order 5583” Mia replied yesterday with a returns label ## Your inbox, on the line. Every call joins the thread it belongs to. In a shared inbox the danger is two people answering differently. Phone.inc shows you the thread, who replied last, and what they said, so the call sounds like it came from the same team. ### [Caller context from Help Scout](https://www.phone.inc/product/caller-context) The open conversation, its status, the subject, and who is assigned to it, next to the caller's name. ### [Whisper tells you who replied](https://www.phone.inc/product/whisper) “Mia sent a returns label yesterday.” A brief only you hear, so you don't offer something different. ### [Calls become phone threads](https://www.phone.inc/product/agents) The call goes onto the conversation as a phone reply, with the transcript, and stays assigned to whoever owns it. ### Texts in the same conversation Reply by text from your business number, and the customer sees one conversation rather than three channels. ### Voicemails in the thread A voicemail arrives transcribed and joins the existing conversation, so nothing sits in a separate queue. ### Two-minute setup, when it opens You will connect it with your Help Scout login and pick which inboxes to read. No new tool for the team to learn. ## Four minutes with Ellie. From first ring to one tidy thread. 11:50:00 ### Before you answer The call arrives with the thread attached. Ellie's name, conversation 1147, pending since Tuesday, the wrong size on order 5583, and the label Mia already sent. - The open conversation - Who replied last - What they promised Phone.inc11:50 EM Ellie Marsh Incoming · Business number Help Scout Conversation #1147 · Pending “Wrong size on order 5583” Mia replied yesterday with a returns label 11:50:10 ### As you pick up A short voice brief only you hear, read straight from Help Scout. You pick up where your colleague left off instead of starting again. - Only you hear it - Built from the thread - Two seconds, then you talk On call11:50 EM Ellie Marsh Business number Whisper · only you hear this “Ellie Marsh. Her conversation has been pending since Tuesday, wrong size on order 5583. Mia sent her a returns label yesterday.” 11:55:05 ### After you hang up An agent adds the call to conversation 1147 as a phone reply and leaves it with Mia. One thread, one story, whoever picks it up next. - Added as a phone reply - Same conversation, not a new one - Still assigned to Mia Phone.inc11:55 Ellie Marsh Call ended · 4:12 Agent · after-call work - Read the transcript - Added a phone reply to #1147 - Kept it in the same conversation - Left it assigned to Mia Hi Ellie! Replacement goes out today. Keep the label for the return. Sent by agent · 11:55 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Help Scout + Phone.inc ## Answer knowing who replied last. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Help Scout connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The HubSpot phone. Your CRM knows everything about this person, right up until the phone rings. Phone.inc reads HubSpot on the way in and writes the call back to the timeline on the way out. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc11:20 EL Emma Lund Incoming · Business number HubSpot Deal · €18,000 · Contract sent Lead since March · 6 emails, 1 meeting Last call · asked for a reference customer ## Your pipeline, on the line. Every call arrives with the deal attached. A HubSpot deal is a story you tell over weeks. Phone.inc keeps the phone part of it: who is calling, which stage their deal sits in, what you agreed last time, and what you still owe them. ### [Caller context from HubSpot](https://www.phone.inc/product/caller-context) When a lead calls, their contact, company, and open deal appear next to their name. Before you pick up. ### [Whisper reads the deal](https://www.phone.inc/product/whisper) “Emma, contract sent, eighteen thousand.” A two-second brief only you hear, built from the record you already keep. ### [Agents that keep HubSpot tidy](https://www.phone.inc/product/agents) After the call, an agent logs the activity, updates the stage, and creates the follow-up task you would have forgotten. ### Texts that land on the record Answer a quick question by text from your business number. It shows up on the contact like everything else. ### Voicemails on the right deal A voicemail from a lead arrives transcribed and attached to their deal, not stranded in a separate inbox. ### Two-minute setup, when it opens You will connect it with your HubSpot login and pick a pipeline. No code, no fields to map, no consultant. ## Five minutes with Emma. From first ring to logged call. 11:20:00 ### Before you answer The call arrives with the deal attached. Emma's name, her stage, and the reference customer you promised her on Monday, on screen while the phone is still ringing. - Contact, company, and deal - Stage and value at a glance - What you promised last time Phone.inc11:20 EL Emma Lund Incoming · Business number HubSpot Deal · €18,000 · Contract sent Lead since March · 6 emails, 1 meeting Last call · asked for a reference customer 11:20:10 ### As you pick up A short voice brief only you hear, read straight from HubSpot. You walk into the call with the history, and she never has to repeat it. - Only you hear it - Built from your own CRM - Two seconds, then you talk On call11:20 EL Emma Lund Business number Whisper · only you hear this “Emma Lund from Nordlys. Her deal is at contract sent, eighteen thousand euros. She asked for a reference customer on Monday and nobody sent one.” 11:26:05 ### After you hang up An agent reads the transcript, logs the call on the deal, and adds the task you agreed to. Your CRM is up to date without you opening it. - Logged to the timeline - Stage and notes updated - Follow-up task created Phone.inc11:26 Emma Lund Call ended · 5:12 Agent · after-call work - Read the transcript - Matched Emma to her HubSpot contact - Logged the call on the deal timeline - Added a task to send the reference Hi Emma! Sending that reference over today, as promised. Sent by agent · 11:26 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) HubSpot + Phone.inc ## Answer knowing the deal. Join the waitlist. You get a free business number when your batch opens, and we will email you the day HubSpot connects. [Join the waitlist](https://app.phone.inc/waitlist) --- # Connect what you already run. Your phone does the rest. Point Phone.inc at the tools you keep your customers in. It reads them on the way in, so the order, the invoice, or the open ticket is on screen before you answer, and it writes the call back on the way out. Commerce ## Know the order before you say hello. Customers call about one thing: what they bought and where it is. Phone.inc looks it up in your store while the phone is still ringing. [ Shopify Commerce Orders, customers, and tracking links on every call. Incoming call Sofia Jensen Order #1042 · $49.50 · Shipped ](https://www.phone.inc/shopify)[ WooCommerce Commerce Your store's orders next to the caller's name. Incoming call Hannah Reeve Order #4182 · £148.50 · Processing ](https://www.phone.inc/woocommerce)[ Stripe Commerce Payments, invoices, and subscriptions at a glance. Incoming call Lars Møller Subscription · €49/mo · past\_due ](https://www.phone.inc/stripe)[ Klaviyo Commerce Know which campaigns your caller has seen. Incoming call Julia Berg Started Checkout · £84.00 · Abandoned 2 hours ago ](https://www.phone.inc/klaviyo) Accounting ## The invoice is already on screen. Plenty of calls are about money owed. See the amount, the due date, and how late it is without opening your books. [ Dinero Accounting Invoices and outstanding balances while you talk. Incoming call Mads Kristensen Invoice #2041 · 4.250 kr · Overdue 6 days ](https://www.phone.inc/dinero)[ e-conomic Accounting Bookkeeping context on every customer call. Incoming call Henrik Dam Invoice 10432 · 8.000,00 kr. · Overdue 8 days ](https://www.phone.inc/e-conomic)[ Xero Accounting Invoices and contacts, synced both ways. Incoming call Alice Kerr INV-0142 · £1,488.00 · £988 still due ](https://www.phone.inc/xero)[ QuickBooks Accounting Books and balances beside every caller. Incoming call Dale Ruiz Invoice 1037 · $2,150.00 · Overdue 12 days ](https://www.phone.inc/quickbooks) CRM ## Every call lands on the right record. The open deal, its stage, and what you promised last time. Hang up and the call, the summary, and the next step are written back for you. [ HubSpot CRM Calls logged to the timeline, deals in view. Incoming call Emma Lund Deal · €18,000 · Contract sent ](https://www.phone.inc/hubspot)[ Pipedrive CRM Every call lands on the right deal. Incoming call Marek Novák Deal · €7,200 · Proposal Made ](https://www.phone.inc/pipedrive)[ Salesforce CRM Accounts and opportunities on incoming calls. Incoming call Priya Raman Opportunity · $42,000 · Negotiation/Review ](https://www.phone.inc/salesforce)[ Attio CRM The deal on screen, the call in Attio when you hang up. Incoming call Sam Ellis Deal · $9,000 · In Progress ](https://www.phone.inc/attio) Support ## The ticket comes with them. People call when writing didn't work. The open conversation surfaces on the way in, so nobody explains their problem twice. [ Zendesk Support Open tickets surface when the customer calls. Incoming call Maria Alvarez Ticket #48213 · Pending 3 days ](https://www.phone.inc/zendesk)[ Intercom Support Chat history meets call history. Incoming call Dan Whitfield Conversation · 2 days open · Snoozed ](https://www.phone.inc/intercom)[ Help Scout Support Conversations and calls in one place. Incoming call Ellie Marsh Conversation #1147 · Pending ](https://www.phone.inc/help-scout)[ Front Support Shared inbox, now with a shared phone. Incoming call Tom Becker Conversation · shared inbox · Open ](https://www.phone.inc/front) Calendars & booking ## Book the follow-up before you hang up. See what they booked and what's still free today. Text a link mid-call and the confirmation lands in your calendar. [ Understory Calendars & booking The booking, the guests, and the tickets on every call. Incoming call Trine Dalsgaard Pasta Masterclass · 4 guests · Paid · Sat 18:00 ](https://www.phone.inc/understory)[ Calendly Calendars & booking Book the follow-up while you're still talking. Incoming call Jonas Riis 45 Minute Consultation · Thursday 14:00 ](https://www.phone.inc/calendly)[ Google Calendar Calendars & booking See availability before you promise a call-back. Incoming call Tom Weller Annual furnace service · Tuesday 9:00 ](https://www.phone.inc/google-calendar)[ Cal.com Calendars & booking Open scheduling, wired to your number. Incoming call James Oliver 30 Minute Discovery Call · Accepted ](https://www.phone.inc/cal-com) Automation ## Send every call anywhere. Calls, texts, and voicemails leave Phone.inc as events with the transcript attached. Wire them into whatever you already run. [ Zapier Automation Send calls, texts, and voicemails anywhere. ](https://www.phone.inc/zapier)[ Make Automation Visual automation on top of your phone. ](https://www.phone.inc/make)[ Custom MCP servers Automation Bring your own tools. Agents will use them. ](https://www.phone.inc/product/mcp) Missing yours? ## Tell us what you run. We'll wire it in. New integrations ship every month, and requests from customers go first in line. You can also bring your own MCP server today. [Request an integration](https://www.phone.inc/support) --- Coming soon # The Intercom phone. They tried the chat first. Phone.inc reads that conversation before you answer, so the call carries on where the messages stopped instead of starting from nothing. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc9:35 DW Dan Whitfield Incoming · Business number Intercom Conversation · 2 days open · Snoozed “Add a second seat mid-month?” Fin replied twice, he asked for a person ## Your chats, on the line. Every call knows what the chat already said. Most people phone because chat did not finish the job. That is useful information: what they asked, what Fin answered, and where it stalled. Phone.inc hands you all three before you pick up. ### [Caller context from Intercom](https://www.phone.inc/product/caller-context) The open conversation, its state, how long it has been going, and what they asked, next to the caller's name. ### [Whisper knows what Fin said](https://www.phone.inc/product/whisper) “Fin answered twice and he asked for a person.” A brief only you hear, so you don't repeat the bot. ### [Agents that close the thread](https://www.phone.inc/product/agents) After the call an agent notes what happened on the conversation and closes it, so nobody snoozes it again. ### Texts in the same history Reply by text from your business number, and the conversation stays one story rather than three. ### Voicemails on the conversation A voicemail arrives transcribed and attached to the chat it follows on from, not in a separate inbox. ### Two-minute setup, when it opens You will connect it with your Intercom workspace login. Contacts are matched on the phone number they called from. ## Four minutes with Dan. From first ring to a closed conversation. 9:35:00 ### Before you answer The call arrives with the chat attached. Dan's name, a conversation open for two days, snoozed until tomorrow, and the question Fin could not close. - The open conversation - What they actually asked - Where the chat stalled Phone.inc9:35 DW Dan Whitfield Incoming · Business number Intercom Conversation · 2 days open · Snoozed “Add a second seat mid-month?” Fin replied twice, he asked for a person 9:35:10 ### As you pick up A short voice brief only you hear, read straight from Intercom. You know he has already been round the loop, so you skip to the answer. - Only you hear it - Built from the conversation - Two seconds, then you talk On call9:35 DW Dan Whitfield Business number Whisper · only you hear this “Dan Whitfield. His chat has been open two days and is snoozed until tomorrow. Fin answered twice and he asked for a human.” 9:39:05 ### After you hang up An agent adds the call as a note on the conversation and closes it. The next teammate who opens Dan's history sees the phone call in the thread. - Noted on the conversation - Closed rather than snoozed - Nothing typed by hand Phone.inc9:39 Dan Whitfield Call ended · 3:44 Agent · after-call work - Read the transcript - Found Dan's conversation in Intercom - Added the call as a note on the thread - Closed the conversation Hi Dan! Second seat added and pro-rated. Nothing to pay until the 1st. Sent by agent · 9:39 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Intercom + Phone.inc ## Answer knowing what the chat said. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Intercom connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Phone.inc on iPhone # Finally.The iPhone becomes a real business phone. A real business number, caller context, greetings, and business hours. In one app, on the phone already in your pocket. [Join the waitlist](https://app.phone.inc/waitlist)[Carrying an Android?](https://www.phone.inc/android) Phone.inc SJ Sofia Jensen Incoming · Business ## Everything a business line used to require. Gone. - A desk phone - A second SIM - A second device - A landline contract - A business phone subscription - The iPhone you already own. ## What your iPhone can do. The moment Phone.inc is on it. ### [Answer with a real number](https://www.phone.inc/product/business-phone-number) A dedicated local number in the EU, UK, US, or Canada rings in the app. Your personal number stays personal. ### [Know the caller before hello](https://www.phone.inc/product/caller-context) Orders, invoices, and past calls appear on screen before you answer. ### [Hear a brief as you pick up](https://www.phone.inc/product/whisper) Whisper reads you the short version of who's calling and why. Only you hear it. ### [Keep your business hours](https://www.phone.inc/product/business-hours) Open, closed, lunch. Calls follow your schedule so your evenings stay yours. ### [Transfer a call with one tap](https://www.phone.inc/product/transfer-calls) Hand the caller to a teammate without asking anyone to hang up and call back. ### [Let the AI receptionist take it](https://www.phone.inc/product/ai-receptionist) When you can't pick up, it answers, helps, and leaves you a summary. ## The best business phone is the one you already own. Free for one person. We'll email you when your number is ready. [Join the waitlist](https://app.phone.inc/waitlist) --- # Come build with us in Copenhagen. A senior team reinventing the small-business phone, again. We're a small team backed by top European venture firms, building a phone product that small businesses love. 15 years ago, our founder Niklas co-founded Firmafon, today the biggest SMB telco in Denmark under its new brand Relatel. Since then, technology has changed and markets have opened. Phone.inc is his mission to reinvent what a small-business phone looks like in the age of global infrastructure and AI. [See open roles](#open-roles)  ## A few things we believe. The principles behind the team. 01 International from day one, in our culture and the markets we serve. 02 We ship fast, but value simplicity and quality more. It's a balancing act. 03 Everybody, from sales to engineers, has deep empathy for our customers. 04 AI native from the ground up - we believe AI is a massive positive change to how we work and build products and companies. 05 Empowerment over job descriptions - we're not limited by our titles. 06 Together in the office 2-3 days a week, balancing bandwidth and deep work. ## No open roles right now. We don't have a role posted at the moment. We're still a small team and always growing, so if you think you'd be a great fit, reach out anyway. Don't see your role? Tell us why we should make one – [jobs@phone.inc](mailto:jobs@phone.inc). --- # Head of Growth. Own how the world finds and adopts Phone.inc. **Phone.inc is the future small-business phone.** We are looking for a Head of Growth to own how small businesses discover, try, and activate Phone.inc – in close partnership with me as CEO. 15 years ago, I co-founded Firmafon, which today is the biggest SMB telco in Denmark under its new brand Relatel. Later I was VP Growth at Trustpilot. Since then, technology has changed, markets have opened, and I have learned a ton. Now I am on a mission to reinvent what a small business phone product looks like in the age of global infrastructure and AI. We are building a great team in Copenhagen, backed by initial investment from top European venture capital firms. We are seeking people who are passionate about small businesses and driven to solve our customers' problems. This is not a classic marketing seat. You will own the full growth loop: product-led acquisition, paid and organic demand, the website, and the path from first visit to an activated customer. You partner with the CEO on our PLG and freemium offering, and you build systems, experiments, and content with the same builder energy as our engineers. Joining Phone.inc now is stepping into a creative workshop with an almost blank canvas, but with me as a very opinionated conductor. You will have a core role and a significant impact in defining how we grow and bring our product to market in an all-team, collaborative workplace. There is a real joy in selling to people who are living out the dream of becoming a founder. Our customers are building something of their own. That feeling should run through our go-to-market and our brand – not as a slogan, but as something we lean into with honesty and heart. We will be a small team, and it's important that you are interested in a broad role. You write, ship, measure, and decide. You do not wait for a brief, a committee, or a playbook from somewhere else. On day one you will not have a team under you – this is an ownership role, not a people-management role. Role Head of Growth Seniority Senior Location Copenhagen preferred Type Full-time ## How we work. 1. We are international from day one, both in our own culture and the markets we serve. 2. I have a clear picture of our V1 product and how to shave it down to something we can ship quickly. From there, it's a team effort to learn what the market needs. 3. I believe everybody, from sales to engineers, should have strong empathy and an understanding of our customers and their needs. We bring this deep customer love into our creative product work. 4. We will always have a small leadership team (right now, it's only me) and make decisions quickly. 5. We all believe in empowerment and are not limited in what we do by our job descriptions. 6. We like shipping fast, but we value simplicity and quality more. It's all a balancing act. 7. We are together in the office 2-3 days a week when we are in Copenhagen. We balance high bandwidth and deep work. ## How we grow with AI. Agentic work is how we operate, not a side experiment. We reach for AI first – before we solve a problem any other way. That applies to growth as much as to product. We think about this from first principles. AI is changing what a small team can learn, how fast we can ship campaigns and pages, and how precisely we can understand activation. That excites us, and we want it to excite you too. - You are AI native. Agents, models, and automation are part of how you think and ship, not tools you bolt on later. - You use AI to move faster on research, creative, SEO/GEO, experiments, and analysis without lowering the bar on taste or honesty. - You build systems: landing pages, measurement, onboarding flows, content engines, ad loops. You are not just a coordinator of agencies. - You are curious about where this is heading and want to help shape how a company grows in the age of AI. ## What you will own. - **PLG and freemium**, in partnership with the CEO: the offering, the funnel, and the loops that turn free users into paying customers. - **Paid ads and social:** channels, creative, spend, and learning loops that compound. - **Sponsorships and influencer marketing:** partnerships that put Phone.inc in front of the right small-business audiences. - **SEO / GEO and our website:** discoverability, content, and a site that converts – not just looks good. - **Onboarding and activation:** the path from signup to “this phone is part of how I run my business.” - **Measurement and experiments:** analytics, attribution, and a cadence of tests that tell us what actually works. - **Retention and expansion:** keep activated customers engaged and moving from free to paid. - **The crazy stuff:** bold, unconventional marketing that puts us in front of our ICP and makes people talk. Safe and forgettable is not the job. You lead yourself, pull in the rest of us when needed, and build leverage with tools, AI, and clear priorities. ## What we expect. - You are a builder by heart. You ship pages, experiments, creatives, and systems yourself. Strategy without execution is not the job. - You are self-driven and self-leading. You set the pace, pick the bets, and own the outcomes without waiting to be managed. - You bring high ambitions – for the company, for the product, and for your own bar. - You love our target audience of small business owners, and you are motivated by helping them find and get value from Phone.inc. - You think in loops: acquisition, activation, retention. Vanity metrics do not impress you. - You have strong taste in messaging and product experience, and you care that growth and brand pull in the same direction. - You want to take active part in building a company in the age of AI. - We expect you to thrive in the massive void of an early-stage startup. - You challenge us, and want to be challenged, too. ## What you can expect. - Extremely high ambitions, motivation and tempo. - A fun and creative work environment. - A senior team with a lot of experience. - To be building a product that customers love. - A ton of freedom, but also high expectations on impact. - Work should not kill you, but fit into your life as a whole person. Everybody on our 3-person team has small kids. - An office you enjoy working from and where there is a great community (Matrikel1), if you are in Copenhagen. - We all act as equals while recognising that I am the final decision-maker given my experience in the space and role. ## How we communicate. - We value the high bandwidth we get when we are in a room together; it both motivates us and sparks our creativity. We also value time for deeper work and reflection, which is why people in Copenhagen work from the office 2-3 days a week. - While we enjoy the high bandwidth of being together, we also value writing. Writing product pitches and other forms of long-form written communication is a core part of how we communicate. - We are direct in our communication, but always communicate with positive intent. - We use Slack, but only for social stuff and quick pings. Slack is not where collaboration happens. ## Location. We prefer someone in Copenhagen, working with us in the office 2-3 days a week. If not Copenhagen, we are open to London, New York, or San Francisco. Remote elsewhere is possible for the right person. Wherever you are, you need meaningful overlap with Copenhagen working hours, and you need to be comfortable leading yourself across distance. Writing and async clarity matter even more outside the office. ## The facts. Focus PLG, acquisition, website, onboarding & activation Partners with CEO Type Full-time Seniority Senior Location Copenhagen preferred; London, NY, SF, or remote Salary 840.000-1.100.000 DKK + warrants ## Interested? Let's talk. Send your application to [jobs@phone.inc](mailto:jobs@phone.inc). Tell us briefly why this role fits you, and share something you have built or shipped in growth – a funnel, a campaign, a page, a system. If you have any questions before applying, you are welcome to reach out to the same address. Niklas Stephenson CEO, Phone.inc. Hiring manager. --- Coming soon # The Klaviyo phone. People call because of something you sent them. Phone.inc reads their Klaviyo profile, so you know which email landed, what is sitting in their cart, and what they are worth to you. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc15:05 JB Julia Berg Incoming · Business number Klaviyo Started Checkout · £84.00 · Abandoned 2 hours ago 6 orders · £412 lifetime value Last email · Back in stock: Terra planter ## Your marketing, on the line. Every call knows what you sent them. Klaviyo knows who opened what, who abandoned a cart, and who has spent four hundred pounds with you. Your phone knows none of it. That is the gap: the caller is halfway through a conversation you have not seen. ### [Caller context from Klaviyo](https://www.phone.inc/product/caller-context) The caller's profile, their lifetime value, and the last thing you sent them, next to their name before you pick up. ### [Whisper knows the campaign](https://www.phone.inc/product/whisper) “Back-in-stock email this morning, cart abandoned at lunch.” A brief only you hear, so you can pick the thread straight up. ### [Unsubscribe without a ticket](https://www.phone.inc/product/agents) “Take me off the list.” An agent finds the profile, sets the consent, and tells them it is done before you hang up. ### Texts that finish the sale Answer the stock question and send the saved cart back by text, from the same number they just called. ### Voicemails with the profile “I got an email about…” arrives with the profile attached, so you know which email they mean. ### Two-minute setup, when it opens You will connect it with your Klaviyo login, and calls will be looked up by phone number. No list exports. ## Three minutes with Julia. From first ring to a finished sale. 15:05:00 ### Before you answer The call arrives with the profile attached. Julia's name, the eighty-four pound checkout she abandoned at lunch, six orders behind her, and the email that started all of this. - Cart, orders, and value - The last thing you sent - All from her phone number Phone.inc15:05 JB Julia Berg Incoming · Business number Klaviyo Started Checkout · £84.00 · Abandoned 2 hours ago 6 orders · £412 lifetime value Last email · Back in stock: Terra planter 15:05:10 ### As you pick up A short voice brief only you hear. You know she is calling about the back-in-stock email, so you answer the question she has not asked yet. - Only you hear it - Built from Klaviyo data - Two seconds, then you talk On call15:05 JB Julia Berg Business number Whisper · only you hear this “Julia Berg. She started a checkout two hours ago and left it. Six orders, four hundred pounds lifetime. Your back-in-stock email went out this morning.” 15:08:05 ### After you hang up An agent texts her the saved cart and logs the call as an event on her profile, so your flows know she phoned. The cart converts while you make coffee. - Sends the cart by text - Logs the call as an event - Your flows see it too Phone.inc15:08 Julia Berg Call ended · 2:54 Agent · after-call work - Read the transcript - Found her profile in Klaviyo - Texted her the saved cart - Logged the call as an event Hi Julia! Your cart is still saved, planter included: shop.co/c/84 Sent by agent · 15:08 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Klaviyo + Phone.inc ## Answer knowing what you sent them. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Klaviyo connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # Every call, on the canvas. You build your automations visually because you want to see how the work flows. Phone.inc puts the phone on that canvas: one trigger module, and the rest of the scenario is yours. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc12:06 Event sent call.missed from +45 22 90 41 07 at 12:05 attempts 2 today Your automation · running - Search Records in HubSpot - Create a Task for the owner - Send a message in Slack Task created: return Mette's call ## Your phone on the canvas. One trigger module, every scenario. Make is good at the messy middle: look this up, check that, branch if it matters, then act. Phone calls are exactly that kind of messy, and until now they never reached the canvas at all. ### Every call becomes a bundle Calls, missed calls, voicemails, and texts arrive as an instant trigger with the caller, the timing, and the transcript. ### Search before you act Look the caller up in your CRM, your accounting, or your own database, then branch on what you find. ### [Modules for the phone side](https://www.phone.inc/product/api) Send a text, add a contact, or change your business hours from the same scenario. The phone is an app like any other. ### Voicemails with the transcript The transcript arrives in the bundle, so a scenario can read what was said and route on it, not just on the number. ### One scenario, every number Run one scenario across every number and person in your account, and let filters decide what deserves attention. ### No code, when it opens You will find Phone.inc in Make's app directory and connect it like any other app. Nothing to host, nothing to maintain. ## One minute after Mette. From missed call to task assigned. 12:05:00 ### Nobody picks up Mette rings while you are on a roof, in a van, or with a customer. The phone rings out. This is the moment small businesses lose work, and it is the moment nothing usually happens. - Second attempt today - Rang out, no voicemail - Number recognised Phone.inc12:05 MH Mette Holm Incoming · Business number 12:06:00 ### Phone.inc notices The missed call is logged, matched to a number you know, and marked as the second attempt today. Then Phone.inc fires call.missed. - Logged, not lost - Attempts counted - Event fired straight away Phone.inc12:06 Mette Holm Call ended · 0:24 unanswered Agent · after-call work - Logged the missed call - Matched it to a known number - Noted it was the second attempt - Fired call.missed 12:06:04 ### Your scenario runs Make picks it up and does what you would have done: finds her in the CRM, creates a task for whoever owns her, and drops a line in the channel. She gets a call back today. - Instant trigger, not polling - Searches before it acts - Runs every single time Phone.inc12:06 Event sent call.missed from +45 22 90 41 07 at 12:05 attempts 2 today Your automation · running - Search Records in HubSpot - Create a Task for the owner - Send a message in Slack Task created: return Mette's call ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Make + Phone.inc ## Put the phone on the canvas. Join the waitlist. You get a free business number when your batch opens, and we will email you the day the Make app goes live. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Pipedrive phone. Pipedrive works because every deal has a next step. Phone.inc keeps the phone from breaking that: the deal is on screen when it rings, and the call becomes an activity when you hang up. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc8:55 MN Marek Novák Incoming · Business number Pipedrive Deal · €7,200 · Proposal Made Novák Plumbing · 3 activities this month Last call · wanted the price broken down ## Your deals, on the line. Every call arrives with the stage attached. The worst thing you can do on a sales call is ask a question the CRM already answered. Phone.inc reads the person, the organization, and where the deal actually stands, before you say hello. ### [Caller context from Pipedrive](https://www.phone.inc/product/caller-context) The person, their organization, and the open deal with its stage and value, next to the caller's name. ### [Whisper reads the stage](https://www.phone.inc/product/whisper) “Proposal made, seven thousand two hundred.” A two-second brief only you hear, straight from the pipeline. ### [Agents that log the activity](https://www.phone.inc/product/agents) After the call an agent files it as a call activity, moves the stage, and books the next step for you. ### Texts on the same timeline Answer a quick question by text from your business number, and it lands on the deal with everything else. ### Voicemails on the right deal A voicemail from a prospect arrives transcribed and attached to their deal, not lost in a separate inbox. ### Two-minute setup, when it opens You will connect it with your Pipedrive login and pick a pipeline. No field mapping, no import. ## Six minutes with Marek. From first ring to the next step booked. 8:55:00 ### Before you answer The call arrives with the deal attached. Marek's name, Novák Plumbing, seven thousand two hundred at proposal made, and the price breakdown he asked for on Tuesday. - Person and organization - Deal stage and value - What you agreed last time Phone.inc8:55 MN Marek Novák Incoming · Business number Pipedrive Deal · €7,200 · Proposal Made Novák Plumbing · 3 activities this month Last call · wanted the price broken down 8:55:10 ### As you pick up A short voice brief only you hear, read straight from Pipedrive. You know which proposal, which price, and which promise before the first hello. - Only you hear it - Built from your pipeline - Two seconds, then you talk On call8:55 MN Marek Novák Business number Whisper · only you hear this “Marek from Novák Plumbing. Seven thousand two hundred, proposal made. He asked for the price broken down and it went out on Tuesday.” 9:01:05 ### After you hang up An agent files the call as an activity, moves the deal to Negotiations Started, and books Friday's follow-up. Your pipeline stays honest without you touching it. - Logged as a call activity - Stage moved for you - Next step scheduled Phone.inc9:01 Marek Novák Call ended · 5:44 Agent · after-call work - Read the transcript - Logged a call activity in Pipedrive - Moved the deal to Negotiations Started - Scheduled the follow-up for Friday Hi Marek! Revised breakdown coming this afternoon, six units itemised. Sent by agent · 9:01 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Pipedrive + Phone.inc ## Answer knowing the stage. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Pipedrive connects. [Join the waitlist](https://app.phone.inc/waitlist) --- # Fair and square. One person is free. A team is $14/month per employee. No contract. Cancel whenever you want. How many people answer your phone? 1 person Free $0/month A real business number for one person, sounding professional from the first ring. [Join the waitlist](https://app.phone.inc/waitlist) - One business number - Unlimited inbound calls - Business hours, welcome messages, and all number settings - The app on iPhone and Android - Outbound calls - Teammates: Free is a one-employee account, so calls only ever ring your phone - AI features are limited Pro $14/month That's $14/month for you. [Join the waitlist](https://app.phone.inc/waitlist) - Everything in Free - Outbound calls, 10 hours of local calls included - Multiple business numbers - All AI features: receptionist, reminders, whisper, and more - As many employees as you need ## Usage pricing, explained like a person. Business numbers 1st free Your first number is included. More numbers start at $9 a month each. Local calls included 10 hrs/mo Per number, per month. Local means the country your number belongs to. After 10 hours, a per-minute rate applies. International calls Per minute Billed by the minute, by destination. A Danish number calling Sweden is an international call; calling Denmark is not. ## Before you ask. Is there a contract length? No. You pay month to month and can cancel whenever you want. No notice period, no exit fee, no phone call to a retention department. How does per-employee billing work? Every person who uses the app counts as one employee at $14 a month. Add someone mid-month, remove someone next month, and your bill simply follows the team. What's included in calling? Each business number includes 10 hours of local calls per month. A call is local when the number you call from and the number you call are in the same country: a Danish number calling Denmark is local, calling Sweden is not. International calls and minutes beyond the 10 hours are billed per minute. How much do extra numbers cost? Your first business number is included in both plans. Additional numbers start at $9 a month each. Useful for a second location, another market, or a dedicated support line. What can't I do on the free plan? Free is for one person and incoming calls only. You can't call out from your business number. Everything else works: greetings, business hours, the full app. Can I switch plans later? Any time, in the app. Everyone starts free, and you upgrade to Pro when you need to call out or add a teammate. Downgrade the same way. --- Effective October 5, 2026 # Privacy Policy. How we handle personal data for people who use Phone.inc. This policy explains how Phone Incorporated ApS ("Phone.inc", "we", "us") collects, uses, and shares personal data when we act as a data controller. This includes account, billing, support, and security data about account holders and employees, data about website visitors, and telecommunications traffic, location, and other data we must process under applicable law. By using Phone.inc, you acknowledge this policy and our [Terms of Service](https://www.phone.inc/terms). When we process call recordings, transcriptions, text messages, contacts, and other data about your customers, callers, or other third parties solely to provide Phone.inc on your business's behalf, your business is the data controller and Phone.inc acts as its data processor. Our [Data Processing Agreement](https://www.phone.inc/dpa) governs that processing. Questions? Email [compliance@phone.inc](mailto:compliance@phone.inc). ## Who controls what depends on whose data it is. Phone Incorporated ApS, CVR DK-46213564, Højbro Plads 10, 1200 Copenhagen K, Denmark, is the data controller for the personal data described in this policy. This includes direct data about account holders, employees on a company account, and website visitors, as well as telecommunications traffic, location, and other data we process as a provider of electronic communications services under applicable law. Your business is the data controller, and Phone.inc is its data processor, when we process call recordings, transcriptions, text messages, contacts, and other data about your customers, callers, or other third parties solely to provide the service on your business's behalf. The companies we engage to help process that data, such as our infrastructure, telephony, and AI providers, are our sub-processors. The controller–processor relationship, including how we collect, store, use, share, retain, and delete customer call and messaging data, is set out in our [Data Processing Agreement](https://www.phone.inc/dpa). ## The data we need to run the service. We collect personal data you give us, data generated when you use Phone.inc, and data we receive from others. Depending on how you use the service, this may include: - **Account and profile data** – name, email address, password (stored hashed), company name, job role, and account settings. - **Business and billing data** – business address, tax or VAT identifiers, billing details, subscription status, invoices, and payment information processed by our payment provider (we do not store full card numbers). - **Identity and verification data** – information you provide for Know Your Customer (KYC) checks, proof of address, or fraud prevention, when we request it. - **Contacts and integration data** – contacts you store in Phone.inc, and information retrieved from third-party services you connect – such as CRM systems or Shopify – to provide caller context and related features. - **Usage and device data** – logins, IP address, browser or app version, device identifiers, push notification tokens, signaling data, and how you interact with our website, dashboard, and mobile apps. - **Communications metadata** – call and message timestamps, durations, phone numbers, routing information, voicemail metadata, and similar telephony records needed to provide and bill for the service. - **Communications content** – voicemails, greetings you configure, message content where messaging features are available, and – where enabled – **call recordings and transcriptions**. These can contain sensitive personal information about you and the people you speak with. - **Support and correspondence** – messages you send us, feedback, and records of support interactions. - **Website and marketing data** – sign-ups, cookie preferences where applicable, and analytics data from our website. Call recordings and transcriptions are among the most sensitive data we handle. We treat them accordingly and apply stricter access controls than we do for routine account data. Where that content relates to your customers, callers, or other third parties, your business – not Phone.inc – is the data controller, as described above and in our Data Processing Agreement. We may combine data from these sources and update it over time as you use Phone.inc or as we receive updated information from you, your organization, or our service providers. ## We use data to run Phone.inc and keep it safe. We use personal data to: - Provide, operate, maintain, and improve Phone.inc - Create and manage your account and authenticate you - Route calls and messages, deliver voicemails, and provide the features you configure - Process payments, manage subscriptions, and handle billing disputes - Verify identity, prevent fraud – including payment and account fraud detection through our service providers – and enforce our Terms of Service - Monitor usage for abuse, unlawful activity, and compliance with telecommunications regulations – including robocall mitigation and traceback cooperation - Respond to support requests and communicate with you about the service - Send service-related notices, security alerts, and administrative messages - Analyze usage trends and diagnose technical problems - Comply with legal obligations and respond to lawful requests from authorities - Protect the rights, property, and safety of Phone.inc, our users, and others Phone.inc uses AI to power certain features – such as call notes, transcriptions, and caller context. We use your communications content only to provide these features to you. **We do not use your call recordings, transcriptions, voicemails, or other communications content to train AI models.** Our AI providers process this data on our instructions to deliver the service, not to improve their general models with your content. Where call recording or transcription is enabled, those features may capture personal data about you and the people you speak with. You are responsible for informing participants that a call is being recorded or transcribed, where the law requires you to do so. We may use aggregated or de-identified data that no longer identifies you for analytics, product development, and reporting. ## Why we're allowed to use your data. If you are in the European Economic Area, the United Kingdom, or another jurisdiction with similar requirements, we rely on one or more of the following legal bases: - **Contract** – processing necessary to provide Phone.inc under our agreement with you or your organization. - **Legitimate interests** – including securing our service, preventing fraud and abuse, improving the product, communicating with you about your account, and complying with industry obligations – where those interests are not overridden by your rights. - **Legal obligation** – where we must process or retain data to comply with applicable law, regulators, courts, or traceback requests. - **Consent** – where required, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time. Where we rely on legitimate interests, you may object as described in the section on your privacy rights below. ## We share data with people who help us run the service. We do not sell your personal data. We share it where needed to operate Phone.inc, including with: - **Service providers** – companies that host our infrastructure, process payments, provide telecommunications connectivity, deliver voice and AI features, send email, provide analytics, or otherwise help us operate Phone.inc. They process data on our instructions and subject to appropriate safeguards. - **Your organization** – if you use Phone.inc through a company account, account administrators may access usage data, call history, recordings, transcriptions, and other account information associated with your use of the service. - **Integrations you enable** – third-party services you connect to Phone.inc, such as CRM systems or Shopify, receive data according to your configuration and their own terms. - **Professional advisers** – lawyers, accountants, auditors, and insurers where reasonably necessary. - **Authorities and traceback partners** – regulators, law enforcement, carriers, and industry traceback groups when required by law or reasonably necessary to investigate abuse, fraud, or unlawful communications. - **Business transfers** – in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to standard confidentiality protections. We may disclose data when we believe in good faith that disclosure is necessary to enforce our terms, protect Phone.inc or others, or respond to legal process. ## The processors we use to run our business. When Phone.inc is the data controller for account, billing, support, security, and website data, we use the processors below to run the business around Phone.inc. Our [Data Processing Agreement](https://www.phone.inc/dpa) separately lists the sub-processors that process customer-controlled personal data on our behalf. A provider may appear in both lists when it performs both roles. Processor Purpose Stripe Billing, payment processing, and subscription management. Plain Customer support and support communications. Linear Customer relationship management and internal issue tracking. Zero Customer relationship and account lifecycle management. Loops Lifecycle and marketing email. Slack Internal operational notifications and team collaboration. Fathom Analytics Marketing website analytics. Sentry Application error, performance, and security monitoring. ## Your data may cross borders. Phone.inc is based in Denmark. We and our service providers may process personal data in Denmark, elsewhere in the European Economic Area, the United States, and other countries where we or our providers operate. Where required, we use appropriate safeguards for international transfers, such as the EU Standard Contractual Clauses or equivalent mechanisms approved under applicable law. ## We keep data as long as we need it. We retain personal data for as long as necessary to provide Phone.inc, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. In practice, that usually means: - Account data is kept while your account is active and for a reasonable period afterward. - Billing and tax records are kept for the period required by applicable law. - Call records, messaging activity, and compliance investigation logs may be kept longer where needed to meet regulatory obligations, respond to traceback requests, prevent or investigate fraud, or establish, exercise, or defend legal claims. When data is no longer needed, we delete or anonymize it, unless the law requires us to keep it. ## We take security seriously, but no system is perfect. We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. These include access controls, encryption in transit, and vendor security requirements appropriate to the nature of the data we handle. No method of transmission or storage is completely secure. We cannot guarantee absolute security. ## You can access your data – and ask for its deletion. You can ask us to delete personal data for which Phone.inc is the data controller. Email [compliance@phone.inc](mailto:compliance@phone.inc). We may need to verify your identity first. If your request concerns call recordings, transcriptions, voicemails, or other personal data we process on behalf of a business using Phone.inc, contact that business. If you send the request to us, we will forward it to the business and assist it in responding as required by our Data Processing Agreement. Depending on where you live, you may also have the right to: - Access the personal data we hold about you - Correct inaccurate data - Restrict or object to certain processing, including processing based on legitimate interests - Receive a copy of your data in a portable format where technically feasible - Withdraw consent where processing is based on consent - Lodge a complaint with your local data protection authority We will respond to requests concerning data for which we are the controller within the time required by applicable law. Some data may be retained where necessary to comply with telecommunications regulations, traceback obligations, or a regulatory or legal hold. Customer-controlled personal data is deleted on the customer's instructions and after the customer relationship ends in accordance with our Data Processing Agreement. We may use automated systems – including fraud detection tools – to help protect the service. You may object to certain processing based on legitimate interests as described above. ## Our website uses cookies and analytics. Our marketing website at phone.inc uses cookies and similar technologies for basic functionality and analytics. We use Fathom Analytics, a privacy-focused analytics provider, to understand how visitors use our site. Fathom does not use advertising cookies and does not track visitors across other websites. Our logged-in application may use cookies or local storage for authentication and session management. You can control cookies through your browser settings, though some features may not work if you disable them. ## Phone.inc is not for children. Phone.inc is a business service. We do not knowingly collect personal data from anyone under 18. If you believe we have, contact us at [compliance@phone.inc](mailto:compliance@phone.inc) and we will delete it. ## Additional rights for some U.S. residents. If you are a resident of a U.S. state with a comprehensive privacy law, you may have additional rights regarding access, deletion, correction, and opting out of certain processing. Phone.inc does not sell personal data or use it for cross-context behavioral advertising. To exercise rights under applicable state law, email [compliance@phone.inc](mailto:compliance@phone.inc). We will not discriminate against you for exercising your rights. ## This policy can change. We may update this policy at any time by posting the revised version at [phone.inc/privacy](https://www.phone.inc/privacy). The date at the top shows when it last changed. If you keep using Phone.inc after a change takes effect, you accept the updated policy. If we make a change that materially reduces your privacy rights, we will make reasonable efforts to notify you – for example by email or an in-app notice. We may make other changes without advance notice when required by law or when reasonably necessary to reflect how the service works. ## Questions go to compliance@phone.inc. Phone Incorporated ApS Højbro Plads 10 1200 Copenhagen K Denmark CVR DK-46213564 Email: [compliance@phone.inc](mailto:compliance@phone.inc) For general support, use [support@phone.inc](mailto:support@phone.inc). --- Coming soon # A team that works between the calls. Agentic loops triggered by calls, voicemails, and schedules – armed with transcripts, customer history, and every tool you've connected. The follow-upper on call.finished running The CRM keeper on call.finished ran 2m ago The missed-call medic on call.missed ran 1h ago The Monday briefer every monday 8:00 next: mon 8:00 [Join the waitlist](https://app.phone.inc/waitlist) ## Everything an agent is made of. One real loop 14:32:11 trigger: call.finished · Sofia Jensen 14:32:12 read transcript + 6 past conversations 14:32:15 shopify: order #1042 → shipped this morning 14:32:18 text sent · task created 14:32:20 loop complete · waiting for next trigger 1. 01Trigger 2. 02Context 3. 03Act 4. 04Repeat Runs on every call, every voicemail, every week – while you run the business. - on call.finished - on voicemail.received - on call.missed - on schedule: mon 8:00 - on text.received The transcript of the call that just ended, every past conversation with that customer, and whatever your integrations know about them. Not "someone called" – Sofia, third time, order #1042, answer promised by Thursday. tasksreminderstextscontactscall historyshopifycrmcalendarinternet\*mcp: your-server \*internet access only when you allow it. ### The follow-upper After every sales call, drafts the follow-up text with what was discussed and the next step you promised. ### The CRM keeper Logs every call summary to your CRM, so the pipeline is up to date without anyone typing a word. ### The win-back When a voicemail mentions cancelling, opens a task, attaches the history, and puts it on top of your list. ### The order checker When a customer calls about an order, checks Shopify and texts them the tracking link after the call. ### The Monday briefer Every Monday at 8:00, reads last week's conversations and sends you the call-backs you promised. ### The missed-call medic Texts every missed caller within a minute: “Sorry we missed you – want us to call back at 2?” ## Put your calls on a loop. Join the waitlist. When your batch opens you start with the business phone, connect your tools, and let the agents take the follow-up. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # A receptionist that never sleeps. And never lets a salesperson through. The AI receptionist answers when you can't. It takes messages, asks you to call people back, transfers the calls that matter, and quietly loses the ones that don't. [Join the waitlist](https://app.phone.inc/waitlist) Tonight, 21:42 On duty Caller: "Hi, it's Sofia. My order hasn't arrived yet…" Receptionist: "I can see order #1042 shipped this morning, Sofia. I'll ask Anna to call you back first thing tomorrow." Message takenCall-back scheduledOrder looked up ## A receptionist, not an answering machine. ### Takes messages When you can't pick up, it answers, listens, and writes it down. The message and a transcript land in the app. ### Asks you to call back It doesn't just log calls, it follows up. “Sofia called about her order” becomes a call-back task on your list. ### [Filters out salespeople](https://www.phone.inc/product/spam-filter) A built-in spam filter that makes cold callers work very hard for very little. Your customers get through. Salespeople don't. ### [Transfers the right calls](https://www.phone.inc/product/transfer-calls) You decide who it's allowed to transfer to. Urgent customer? Straight through to you. Everyone else gets a message taken. ### [Knows the caller](https://www.phone.inc/integrations) Context from all your integrations: orders, past calls, notes. It greets your best customer like your best customer. ### Does small tasks, not whole calls It can act through MCP servers and integrations: look up an order, check a booking. But it hands the conversation to you. ## It helps with the call. It doesn't take it over. The receptionist can act through your MCP servers and integrations: look up an order, check a booking, note a delivery date. Small, useful things that make the first minute of a call better. What we deliberately don't do is let it run the whole conversation. In our experience, the best customer service still comes from a person who knows the business. So the AI opens the door, gathers the context, and hands the call to you. Coming soon ## Be first in line. The AI receptionist ships to Phone.inc accounts first. Join the waitlist and it will be waiting when your number is ready. [Join the waitlist](https://app.phone.inc/waitlist) --- # curl your phone system. One key, one request, and every call your business ever took is JSON. The phone system API also writes: routing, business hours, contacts, webhooks. $ curl https://app.phone.inc/api/v1/calls -H "Authorization: Bearer $API\_KEY" [Join the waitlist](https://app.phone.inc/waitlist)[Read the docs](https://docs.phone.inc/) ## A phone system API changes what a phone is. From a device you answer to a system you program. Most business phones are dead ends: calls happen, and everything said in them evaporates. Yours doesn't have to be. When calls, voicemails, and routing are all behind an API, your phone becomes part of your stack – as connectable as your store, your CRM, or your calendar. ### Calls become records Every call your business takes – direction, duration, outcome, and a full transcript – queryable the moment it ends. Your call history stops being trapped in an app. ### Routing becomes config Business hours, no-answer rules, and incoming call behavior are all writable. Change how your number routes from a script, a deploy, or a cron job. ### Context flows both ways Look up everything your integrations know about a caller with one request. Keep contacts in sync with your CRM through plain create, update, and delete. ### It speaks your stack Plain REST and JSON. Authenticate with an API key for your own account, or OAuth 2.0 when you're building for other Phone.inc customers. ## What you could build with it. Six afternoons of work, years of saved follow-up. ### The CRM that fills itself Listen for call.summary\_done and log summarized calls – summary, transcript, duration – to your CRM without anyone typing a word. ### The missed-call texter A call.lost webhook fires when nobody picks up and no voicemail is left. Text the caller back within the minute. ### The office wallboard GET /calls powers a screen in the office: calls today, missed calls, who answered what. No spreadsheet, no exports. ### The helpdesk sidekick When a ticket comes in, look up the caller's context – orders, past calls, open questions – and pin it to the ticket. ### Routing on a calendar Public holiday? Company offsite? PATCH your business hours from the same calendar the team already uses. ### Voicemail in Slack voicemail.transcription\_done posts the message, transcribed, into the right channel. The team reads it before anyone finds the play button. ## Don't poll. Get told. Webhooks push every event to your endpoint in real time. Register a URL once, pick the events you care about, and Phone.inc POSTs a JSON payload the instant something happens – a call comes in, nobody picks up, a transcription finishes. Pause a subscription without deleting it, and manage it all through the API too. call.initiatedcall.answeredcall.endedcall.lostcall.outside\_business\_hourscall.transcription\_donecall.summary\_donevoicemail.newvoicemail.transcription\_donecontact.createdcontact.updatedcontact.deletednumber.registration\_approvednumber.registration\_rejected Webhook payload { "event": "call.lost", "timestamp": "2026-07-22T14:35:12Z", "data": { "from": "+14155551234", "direction": "inbound", "state": "ended", "answered\_at": null } } The API ## Build on your phone system. Every account comes with the API. When your batch opens, generate a key in the dashboard and make your first request in minutes. [Join the waitlist](https://app.phone.inc/waitlist)[Read the docs](https://docs.phone.inc/) --- # A business phone that closes when you do. Set your hours once. Evenings are yours again. Inside your hours, calls ring the team. Outside them, callers hear exactly what you want them to hear - voicemail, a friendly message, or whoever is on call. You don't have to do a thing. [Join the waitlist](https://app.phone.inc/waitlist) Your week 24h Mon9:00–17:00 Tue9:00–17:00 Wed9:00–17:00 Thu9:00–17:00 Fri9:00–15:00 SatClosed SunClosed Outside business hoursVoicemail ## Running a business shouldn't mean answering it around the clock. When your hours end, the phone closes by itself. No screening calls at dinner, no guilt about the ones you missed – callers hear a professional answer, and you hear nothing at all. When you open again, everything is waiting in one inbox: voicemails with transcripts, missed calls, and texts. Nothing is lost. You just weren't interrupted. ## Every number keeps its own hours. Run several business numbers from one account, each on its own schedule. The shop closes at six, the support line at half four, and New York keeps New York time. The shop +45 35 15 35 25 10:00–18:00 Closed Sundays Support line +44 20 7946 0958 8:30–16:30 Closed weekends New York +1 (212) 555-0148 9:00–17:00 ET Closed weekends ## You decide what closed sounds like. Any call flow works outside business hours, and changing it is one setting in the app – live on the very next call. ### Voicemail A greeting in your voice, then a recording. The transcript is waiting in the app when you open again. ### Message & hang up “We're closed, we open at nine.” Say it politely and end the call, with no pressure to pick up. ### Transfer Some calls can't wait. Route after-hours calls straight to whoever is on call that night. ### Phone menu Press 1 for urgent, 2 to leave a message. Callers sort themselves out, even at midnight. ### Welcome message Greet callers first, then ring the on-call phone. Professional, even after hours. ### [See all call flows](https://www.phone.inc/product/business-phone) Welcome messages, menus, transfers – how call flows work on every number. ## Close the phone tonight. Set your hours once and take the evening off. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- # Your business number can text, too. And everyone can help answer. Send and receive messages in the Phone.inc app. Keep every conversation in one shared inbox, then let AI help when you want it. [Join the waitlist](https://app.phone.inc/waitlist) ## Calls and messages belong together. So does the full customer story. Customers text the same number they call. Reply from the Phone.inc app with SMS, photos, and links, while the conversation stays separate from your private messages. ## One person. One conversation. Your whole team in the loop. Everyone sees the same thread, so anyone can pick up the conversation naturally. People always text one familiar business number, while your team can see who said what. ## Real conversations get through. Junk texts do not. Phone.inc filters obvious scams, fake offers, and repeated bulk messages before they interrupt your team. Known contacts stay in the inbox, and anything caught by mistake is easy to restore. [See the spam filter](https://www.phone.inc/product/spam-filter) ## Let AI do the repetitive work. Keep people in control. AI can catch you up on a long thread, write a first draft, or make your reply a little clearer. It helps the conversation flow without taking it over. Someone texts The message lands in one shared conversation, ready for whoever on your team is around. AI helps you catch up Get a quick recap of the conversation and a natural draft that sounds like your business. You keep the conversation going Edit the draft, send it as written, or just type your own reply. Your team stays in control. ## Meet customers where they already are. Right in their messages. Join the waitlist and be first to bring calls, texts, your team, and AI into one Phone.inc inbox. [Join the waitlist](https://app.phone.inc/waitlist) --- # This is your new business phone. A real number, a professional greeting, and every call in one app. No hardware to buy, nothing to install on your desk. [Join the waitlist](https://app.phone.inc/waitlist) Caller context Sofia Jensen Order #1042 · $49.50 · Paid Phone.inc SJ Sofia Jensen Incoming · Business After the call Reminder: text Sofia the tracking number ## Everything you need to sound professional. ### [A real business number](https://www.phone.inc/product/business-phone-number) Pick a local number in 90+ countries, or keep the one your customers already know. ### [Sound professional](https://www.phone.inc/product/sound-professional) A welcome greeting and business hours give every caller a real business experience. ### [Work and private, separated](https://www.phone.inc/product/work-and-private) Business calls ring in the app; your personal number stays personal. ### Know who's calling Order history, past calls, and notes appear before you say hello. ### [Spam filter](https://www.phone.inc/product/spam-filter)Coming soon Block robocalls and junk texts. Set how aggressive it is, and choose what blocked callers hear. ### [Business texting](https://www.phone.inc/product/business-messaging)Coming soon SMS and MMS on your business number, visible to your whole team. ### [Transfer calls](https://www.phone.inc/product/transfer-calls) Hand a call to a colleague with one tap. The customer stays on the line. ### Do not disturb Pause inbound rings when you need focus. Your teammates see you're orange, and calls go to whoever is free. ## You decide what happens when it rings. Five simple flows that fit your business. Change how your business number rings straight in the app; it's live on the next call. ### Welcome message Type a greeting and we turn it into natural speech. Callers hear a real business before they hear you. 1. Caller dials your number 2. Your welcome message plays 3. The whole team's phones ring 4. First to answer takes the call ### Transfer Straight through to people. The call rings everyone the moment it arrives. 1. Caller dials your number 2. Every phone rings at once 3. Answer on any device ### Phone menu Press 1 for sales, 2 for support. Each digit routes to its own flow, so every caller lands in the right place. 1. The menu greets the caller 2. They press a digit 3. The call routes to the right flow ### Voicemail A custom greeting, then a recording. The message and its transcript land in the app for the whole team. 1. Your greeting plays 2. The caller leaves a message 3. Transcript lands in your inbox ### Message & hang up Sometimes the right answer is a polite one. Tell callers when to call back, then end the call gracefully. 1. Caller dials your number 2. Your message plays 3. The call ends politely ## Your number is waiting. Join the waitlist and we'll email you when it's your turn to pick a number. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- # A local business phone number, anywhere you do business. Your first business phone number is free. Add as many business numbers as you need from $9 a month each, run them all from one account, and call out from any of them in the app. [Join the waitlist](https://app.phone.inc/waitlist)[See all prices](https://www.phone.inc/pricing) +1United States+44United Kingdom+49Germany+47Norway+33France+1Canada+34Spain+45Denmark +39Italy+31Netherlands+46Sweden+353Ireland+48Poland+43Austria+32Belgium+351Portugal +358Finland+420Czechia+30Greece+36Hungary+40Romania+359Bulgaria+385Croatia+421Slovakia +386Slovenia+370Lithuania+371Latvia+372Estonia+352Luxembourg+357Cyprus+356Malta ## A global presence, run from one place. Copenhagen +45 35 15 35 25 Danish greeting 9:00–17:00 CET London +44 20 7946 0958 English greeting 8:30–16:30 GMT New York +1 (212) 555-0148 English greeting 9:00–17:00 ET Three markets, three local numbers, one account. Every number rings in the same app, and each one greets callers in its own language, on its own schedule. Your first number is free; each additional business number starts at $9 a month. ## Every number is a full phone system. Not just a line that rings. ### Call out from any numberRequires Pro Pick which number you're calling from in the app. Your London customers see your London number, wherever you actually are. ### [Settings per number](https://www.phone.inc/product/business-hours) Each business number has its own greeting, business hours, voicemail, and routing. Danish greeting in Denmark, English in New York. ### Bring your number with you Port the number your customers already know, and keep it when you leave. Your number is yours. ### Business texting Send and receive SMS and MMS on each business number, visible to your whole team. Not supported in all markets. ### One inbox for everything Calls, texts, and voicemails from all your numbers land in the same app. No juggling devices or logins. ### A new market in minutes Add a number and take your first call the same day. No SIM cards, no local paperwork, no waiting. ## Already have a number? Bring it with you. The number on your sign, your website, and ten years of business cards doesn't have to change. We port numbers in most countries in the world – mobile and landline alike – and nothing changes for your customers. Same number, better phone system. 01 Request the port Enter your number in the app and sign the authorization. Five minutes, no phone calls, no forms in the post. 02 We do the paperwork We coordinate the move with your current provider and keep you posted along the way. You don't chase anyone. 03 The switch Your number goes live in Phone.inc, usually within one to three weeks depending on the country. Your old line keeps working until the moment it moves, so you never miss a call. Porting is free. And it works the other way too – if you ever leave, your number leaves with you (porting out requires the Pro plan). ## Your first number is free. Local in 90+ countries. Tell us where you do business and we'll email you when we open your batch. [Join the waitlist](https://app.phone.inc/waitlist) --- Caller context # Every call, with the whole story attached. Caller context pulls from the tools you already run, adds your own notes, and puts it on screen before you answer. The same picture shows up everywhere the caller does. [Join the waitlist](https://app.phone.inc/waitlist) Incoming · Business Sofia Jensen +45 35 15 35 25 · 3rd call this month Shopify: Order #1042 · $49.50 · Shipped yesterday Dinero: Invoice #2041 · Paid HubSpot: Deal: Renewal · Stage 3 Your notes: VIP · prefers email Whisper · only you hear this “Sofia Jensen, third call this month. Order #1042 shipped yesterday, and she's waiting on the refund promised Tuesday.” ## Your integrations do the typing. Connect the tools you already run and Phone.inc matches each caller to the right record automatically. Nobody types a thing, and the same fields flow to every screen. ShopifyStripeHubSpotDineroXeroQuickBooksZendesk IntercomWooCommerceCalendlyGoogle CalendarZapierMake [See all integrations](https://www.phone.inc/integrations) ## No integration for your system? Build one. Point Phone.inc at your own endpoint. When a call comes in, we send the caller's number and your server returns whatever you know about them in one simple JSON shape. Group data into fields and tables, and tag values as money, dates, emails, phone numbers, or status badges. The app formats them for you and renders your data right next to Shopify and the rest. Format hints:`text``money``date``email``phone``badge` [Read the Caller Context docs](https://docs.phone.inc/api/caller-context) Your endpoint returns { "label": "Internal CRM", "sections": \[{ "type": "fields", "fields": \[ { "Account": "Acme ApS", bold }, { "Plan": "Enterprise", badge }, { "MRR": "4200 DKK", money } \] }\] } Internal CRM Account Acme ApS Plan Enterprise MRR kr 4.200,00 ## Available everywhere the caller is. ### Incoming call On screen before the first ring finishes. ### During the call Live on the call screen while you talk. ### Call history On every past call and recording. ### Voicemail Right next to the transcript. ### [Whisper](https://www.phone.inc/product/whisper) Read aloud as you pick up. ### [Agents & API](https://www.phone.inc/product/api) Handed to your automations. ## Walk into every call prepared. Connect your tools, add your notes, and pick up already knowing. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- # Your phone system, on MCP. Ask Claude about your calls. Rewrite your routing from chat. The MCP server exposes your whole phone system – calls, transcripts, voicemails, contacts, routing – as 63 tools any AI assistant can use. Connect once, then just ask. [Join the waitlist](https://app.phone.inc/waitlist)[Read the docs](https://docs.phone.inc/mcp) Any calls I should return from this morning? ▶ list\_calls state=lost since=09:00 ▶ get\_call id=c\_8231 One. Sofia Jensen called at 9:41 about order #1042 – she asked for a call back before noon. The other two missed calls left voicemails that don't need action. ## Paste the URL. Sign in. Ask. Claude does the rest. No API keys to copy, no config files, no local server to run. Add one connector URL in your assistant's settings. It opens a browser window for you to sign in to Phone.inc — approve access once and every tool is ready. https://app.phone.inc/mcp Claude 1. 1Open Settings → Connectors. 2. 2Add a custom connector and paste the URL. 3. 3Click Connect, sign in to Phone.inc, and approve access. Using Cursor or another client? See the [setup guide](https://docs.phone.inc/mcp) for API-key and advanced options. What it feels like Add connector https://app.phone.inc/mcp Connect ✓ Connected to Phone.inc 63 tools ready in your assistant “List my business numbers.” Your assistant can start asking right away. ## An MCP server makes your phone speak AI. Not through copy-paste. Through tools. You already work next to an AI assistant all day. But it has no idea who called your business this morning, what they said, or when your line closes. The MCP server fixes that: it hands your assistant the same 63 operations the API exposes – as tools it can call while you talk to it. ### Your AI reads your calls Transcripts, voicemails, caller history, and context from your integrations – all exposed as tools your assistant can call mid-conversation, without you exporting anything. ### It writes, too Business hours, routing rules, contacts, and webhooks are writable tools. “We're closed Friday afternoon” becomes a config change, not a support ticket. ### Sign in once Claude walks you through OAuth automatically. Paste the URL, approve access in your browser, and you're connected — no API keys to generate or config files to edit. ### One protocol, every assistant MCP is an open standard. Connect Claude today and whatever your team adopts next year – same endpoint, same 63 tools. ## Things you'll actually ask. Once your assistant can reach the phone. ### The morning debrief “What happened on the phone yesterday?” Your assistant lists the calls, reads the transcripts, and gives you the three that need a call-back. ### The context puller Writing a proposal in Claude? Ask what the customer said on their last three calls and quote them their own words. ### The schedule keeper “We're at a trade fair Thursday and Friday.” The assistant updates your business hours and sets the outside-hours message in one go. ### The voicemail triager “Anything urgent in the voicemails?” It reads all of them, flags the two that matter, and drafts your replies. ### The contact janitor Paste a signature, a text thread, or an email – “add these people to contacts” – and the address book updates itself. ### The onboarding shortcut “Invite Maria to the phone system and add her to the support group.” One sentence instead of a settings safari. ## 63 tools. Zero surprises. Every one mirrors the public API. Calls with transcriptions on get\_call, voicemails, contacts, employees, business numbers with call-flow configs, caller context, webhooks, and company settings. Every tool mirrors a public API endpoint. ### Business numbers list\_business\_numbersget\_business\_numberupdate\_business\_numberrequest\_business\_number\_portingterminate\_business\_numbercancel\_business\_number\_terminationsend\_messageupdate\_business\_number\_incoming\_call\_configupdate\_business\_number\_outside\_business\_hours\_configupdate\_business\_number\_no\_answer\_config ### Calls list\_callsget\_callget\_unseen\_activityset\_call\_thread\_seenget\_active\_callstart\_call\_transfercomplete\_call\_transfercancel\_call\_transfer ### Inbox list\_inboxlist\_activitymark\_activity\_seen ### Texting get\_messageget\_message\_attachmentretry\_messagelist\_text\_snippetsget\_text\_snippetcreate\_text\_snippetupdate\_text\_snippetdelete\_text\_snippetget\_texting\_settingsupdate\_texting\_settings ### Voicemails list\_voicemailsget\_voicemailupdate\_voicemaildelete\_voicemail ### Caller context get\_caller\_context ### Integrations list\_integrationsget\_integrationlist\_integration\_providersget\_integration\_setup ### Contacts list\_contactsget\_contactcreate\_contactupdate\_contactdelete\_contact ### Employees list\_employeesget\_employeecreate\_employeeupdate\_employeedelete\_employeeget\_employee\_do\_not\_disturbset\_employee\_do\_not\_disturb ### Departments list\_departmentsget\_departmentcreate\_departmentupdate\_departmentdelete\_department ### Webhooks list\_webhookscreate\_webhookupdate\_webhookdelete\_webhook ### Company get\_companyupdate\_company MCP ## Hand your AI the phone. Every account comes with the MCP server. When your batch opens, add the URL in Claude, sign in once, and ask your first question. [Join the waitlist](https://app.phone.inc/waitlist)[Read the docs](https://docs.phone.inc/mcp) --- Sound professional # Sound professional without hiring a receptionist. Your greeting answers, your hours decide, and when the call reaches you it's clearly marked as business, with the caller's whole story on screen. Callers hear a company. You just hear better calls. [Join the waitlist](https://app.phone.inc/waitlist) What the caller hears “Thanks for calling Marlow & Co. One moment, we're connecting you now.” What you see Incoming · Business Sofia Jensen Order #1042 · $49.50 · Shipped yesterday Whisper · only you hear this “Sofia Jensen. Third call this month. Her order shipped yesterday, and she's waiting on the refund you promised on Tuesday.” You: “Marlow & Co., this is Anna. Hi Sofia!” ## Callers hear a business before they hear a human. Type your welcome message once and we turn it into natural speech. Change it for the holidays, a busy week, or a new offer. It's live on the next call. While it plays, your team's phones are already ringing. Welcome message “Thanks for calling Marlow & Co. One moment, we're connecting you now.” 0:04 ## Professional at 2 PM. Professional at 2 AM. Inside [business hours](https://www.phone.inc/product/business-hours), calls ring the team. Outside them, callers hear your closed message or leave a voicemail that's transcribed in the app by morning. Either way, nobody hears endless ringing. Your week 24h Mon9:00–17:00 Tue9:00–17:00 Wed9:00–17:00 Thu9:00–17:00 Fri9:00–15:00 SatClosed SunClosed Outside business hoursVoicemail ## You know it's business, so you greet like a business. Business calls ring in the app, clearly separated from personal ones. Caller context shows the order and the last conversation, and [Whisper](https://www.phone.inc/product/whisper) briefs you out loud as you pick up. The greeting takes care of itself: the business name, their name, and straight to the point. Incoming · Business Sofia Jensen Order #1042 · $49.50 · Paid Whisper “Sofia Jensen. Third call this month…” ## The front desk, minus the desk. When your batch opens: pick a number, type a greeting, set your hours. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # Less spam. More real calls. Turn it on. Set how hard it hits. Phone.inc scores inbound calls and texts before they reach your team. Block robocalls and cold sales pitches, slide how hard it hits, and choose what blocked callers hear. [Join the waitlist](https://app.phone.inc/waitlist) Spam filter On Aggressiveness Strict Balanced Strict Aggressive Blocks robocalls, sales pitches, and numbers flagged across many businesses. Real customers still get through. When a call is blocked Play a message and rejectSend to voicemailJust block ## Spam isn't a side issue. It's most of the traffic. Robocalls, spoofed numbers, and salespeople cold-calling your team crowd out the people who actually need you. When half the rings are junk, real customers stop getting answered, and the phone feels like a liability instead of a business tool. of mobile call volume 50%+ In the US, spam, robocalls, and cold sales calls routinely make up more than half of the calls that hit a phone. junk calls a month Billions Automated robocalls and live sales pitches add up to billions of unwanted rings across North America alone. to turn it on Seconds Flip the filter in the app, set a score, and choose what blocked callers hear. Live on the next call. ## Keep junk texts out of the conversation. Phone.inc checks new messages before they reach your shared inbox. Obvious scams, fake offers, and repeated bulk texts are filtered quietly, so your team only gets notified when someone real is writing. Known contacts always get through. If a message is caught by mistake, you can review it, restore the conversation, and allow the sender with one tap. [See business messaging](https://www.phone.inc/product/business-messaging) Messages Your business number 1 filtered SJ Sofia Jensen 10:46 Perfect, I’ll come by around 2:30. ? Unknown sender 10:44 Congratulations! Claim your free prize now... Filtered as spam Not spam ## Block entire countries in one tap. Some spam doesn't come number by number. It comes from whole countries you never do business with. Turn those off, and every call from that country code stops before it rings. Common picks for European and US businesses: China, Cyprus, Bulgaria, Israel, and Georgia. Add or remove countries anytime. Known contacts from a blocked country still get through. Blocked countries 2 on - China +86 - Cyprus +357 - Bulgaria +359 - Israel +972 - Georgia +995 ## Block a recent caller or texter. Unblock anytime. Someone just wasted your time? Tap Block on the call or text and they're done. No settings hunt. No waiting for a report to work its way through a carrier. You own the list. Add numbers, remove numbers, and see exactly who's blocked. Nothing stays on it unless you put it there. Recent - Call Unknown +45 71 99 88 12 2m agoBlock - Text Solar pitch Congrats! Free roof quote… 14m agoBlock - Call Warranty center +1 (312) 555-0199 1h agoUnblock Blocked numbers 1 on the list - Warranty center +1 (312) 555-0199 Blocked ## One slider. You decide how hard it hits. Start balanced if you want to see what gets caught. Push it toward aggressive when salespeople still sneak through. The higher the score, the more calls and texts the filter blocks before they ring anyone. Saved contacts and customers with real context always stay open. The filter is for strangers that look like junk, not for the people you already know. Balanced Clear robocalls and obvious sales pitches. Most real people still get through. Strict Default Numbers flagged across many businesses, even if they're new to you. Aggressive Almost anything automated, cold-called, or repeatedly reported. Known contacts still ring. ## Keep the customers. Drop the junk. Coming soon to Phone.inc. Join the waitlist and be first in line when the spam filter ships. [Join the waitlist](https://app.phone.inc/waitlist) --- # Talk first. Then transfer. So your teammate is never ambushed by a call. When you transfer a call in the app, you choose who takes it, and you talk to them before the caller does. That's an attended transfer, and it's one tap, not a training course. You see who's available, on a call, or on do not disturb, so you never hand a call to someone who can't take it. [Join the waitlist](https://app.phone.inc/waitlist) ## The caller never starts over. Everyone has been on the other end of a cold transfer: a click, a new voice, and the whole story from the top. It makes a small business feel bigger in the worst way. An attended transfer flips that. Your teammate picks up already knowing who's calling and why, so the caller hears “Hi Sofia, I've got your refund right here” instead of “How can I help you?” It feels like one team – because it is. ## See who's free before you hand off. Every teammate shows live status in the transfer list: available, on a call, or do not disturb. Available people can take the handoff. Everyone else is visible so you pick someone who can actually answer. Do not disturb is orange, the same way it is in the app. Flip it on when you need focus, and inbound rings and transfers skip you until you're back. ## Three taps, no training course. Hold One tap puts the caller on gentle hold. They hear music, not your office. Brief You talk to your teammate first. Who's calling, what they need, what's been promised. Hand off One more tap connects them. You drop off, and the conversation just continues. Nothing to explain? Send the call straight through instead – a blind transfer is the same button, without the chat. ## Sound like one team on every call. Attended transfers are built into every Phone.inc number. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # Get your head into the call before you say hello. Whisper briefs you as you pick up. The moment you accept a call, a small voice brief introduces the caller: earlier calls, open orders, the thing they're probably calling about. Only you hear it. [Join the waitlist](https://app.phone.inc/waitlist) Call accepted · 00:02 Live Sofia Jensen Whisper · only you hear this “Sofia Jensen. Third call this month. Her order shipped yesterday, and she's still waiting on the refund you promised on Tuesday. I will put her through now.” You: “Hi Sofia! I was just looking at your refund…” 0:08 Hear a real Whisper ## What Whisper tells you. The short version of everything you know. ### Who's calling Name, company, and how often you've talked. No more answering blind and buying time with small talk. ### What happened last time The last call, who took it, and what it was about. You pick up the thread instead of starting over. ### [What's going on right now](https://www.phone.inc/integrations) Orders, bookings, and invoices pulled live from your integrations. Shopify, your CRM, all of it. ### What's still open The unanswered voicemail, the promised call-back, the pending refund. The things they're probably calling about. ## The hard part isn't the call. It's switching into it. When the phone rings, you're in the middle of something. An invoice, a shipment, lunch. The first thirty seconds of most business calls are spent figuring out who's calling and why, while pretending you already know. Whisper does that work in the two seconds it takes to raise the phone to your ear. You skip the scramble, greet the caller by name, and pick up the conversation where it actually left off. It sounds like great memory. It's just a good brief. Whisper ## Never answer blind again. Whisper comes with your Phone.inc business number and gets sharper with every integration you connect. [Join the waitlist](https://app.phone.inc/waitlist) --- # Your work phone is an app. Your personal number stays out of it. Business calls ring the Phone.inc app on the phone already in your pocket. Customers see your business number, your mom still reaches you the old way, and nobody buys a second phone. [Join the waitlist](https://app.phone.inc/waitlist) ## The second phone was never a good deal. ### A second handset Hundreds up front, another charger by the bed, and one more thing to leave in a taxi. ### A second plan Another SIM, another contract, another monthly bill that outlives the phone. ### The Phone.inc app A real business number on the phone already in your pocket. Free for one person. ## You always know which hello to use. A business call arrives in the app, marked as business, with the caller's history next to their name. You answer with the company greeting, sounding like the professional you are. Your wife calls your personal number, the way she always has. No app, no badge, no order history. Just “hi.” The two never mix, so you never answer your mom with the company name – or a customer with “hey love.” ## Leave the second phone in the shop. A real business number in an app on the phone you already have. Free for one person. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The QuickBooks phone. “I never got that invoice.” QuickBooks knows whether they opened it. Phone.inc puts that on screen before you answer, so the call is about paying rather than proving. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc14:35 DR Dale Ruiz Incoming · Business number QuickBooks Invoice 1037 · $2,150.00 · Overdue 12 days Ridgeline Landscaping · viewed twice Last call · said it went to spam ## Your books, on the line. Every call arrives with the invoice attached. QuickBooks quietly records whether an invoice was delivered, opened, part-paid, or ignored. That is exactly what you need in the first three seconds of a call about it, and exactly what your phone has never shown you. ### [Caller context from QuickBooks](https://www.phone.inc/product/caller-context) The invoice, the amount, how overdue it is, and whether they have opened it. Next to their name, before you pick up. ### [Whisper knows the history](https://www.phone.inc/product/whisper) “Twelve days late, opened twice, blamed spam last time.” A brief only you hear, and no need to bluff. ### [Agents that close the loop](https://www.phone.inc/product/agents) After the call, an agent re-sends the invoice to the address they gave you and notes what was agreed. ### Texts that get you paid Send the invoice link, a receipt, or a new due date by text, so it lands somewhere they will actually see. ### Voicemails with the invoice A voicemail about “the bill” arrives with the invoice attached, including how late it is. ### Two-minute setup, when it opens You will connect it with your Intuit login and pick a company. No exports, no bookkeeper in the loop. ## Three minutes with Dale. From first ring to invoice re-sent. 14:35:00 ### Before you answer The call arrives with the invoice attached. Dale's name, invoice 1037, twelve days overdue, and the small detail that he has opened it twice already. - Invoice and amount - Whether they opened it - What they said last time Phone.inc14:35 DR Dale Ruiz Incoming · Business number QuickBooks Invoice 1037 · $2,150.00 · Overdue 12 days Ridgeline Landscaping · viewed twice Last call · said it went to spam 14:35:10 ### As you pick up A short voice brief only you hear, read straight from QuickBooks. You skip the whole did-you-get-it dance and offer to re-send. - Only you hear it - Built from your books - Two seconds, then you talk On call14:35 DR Dale Ruiz Business number Whisper · only you hear this “Dale from Ridgeline. Invoice 1037, twenty-one fifty, twelve days late. He has opened it twice. Last time he said it went to spam.” 14:39:05 ### After you hang up An agent re-sends invoice 1037 to the address he gave you on the call, then logs the whole thing on his customer record. - Reads the transcript - Re-sends the invoice - Logs it on the customer Phone.inc14:39 Dale Ruiz Call ended · 3:26 Agent · after-call work - Read the transcript - Found invoice 1037 in QuickBooks - Re-sent it to his second address - Logged the call on his customer Hi Dale! Invoice 1037 re-sent to your other address. You can pay by card straight from the email. Sent by agent · 14:39 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) QuickBooks + Phone.inc ## Answer with the invoice on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day QuickBooks connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Salesforce phone. Salesforce holds everything and shows it to nobody in the ten seconds before you answer. Phone.inc reads the account, the opportunity, and the case that is still open, and puts them on the screen. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc13:40 PR Priya Raman Incoming · Business number Salesforce Opportunity · $42,000 · Negotiation/Review Harbor Logistics · case 00001042 escalated Last call · chased the escalated case ## Your accounts, on the line. Every call arrives with both sides of the story. The person calling about your renewal is often the same person waiting on a support case. Salesforce keeps those on separate tabs. Phone.inc reads them together and shows you both before you answer. ### [Caller context from Salesforce](https://www.phone.inc/product/caller-context) The account, the contact, the open opportunity, and any escalated case, next to the caller's name. ### [Whisper reads both records](https://www.phone.inc/product/whisper) “Forty-two thousand at negotiation, and an escalated case since Tuesday.” One brief, only you hear it. ### [Agents that log the task](https://www.phone.inc/product/agents) After the call an agent writes a call task, links it to the opportunity and the case, and updates the case status. ### Texts on the activity timeline Send a confirmation by text from your business number and it lands on the timeline like every other activity. ### Voicemails on the right record A voicemail arrives transcribed and attached to the account, with the case it is probably about. ### Two-minute setup, when it opens You will connect it with your Salesforce login. No admin project, no field mapping workshop, no consultant. ## Six minutes with Priya. From first ring to both records updated. 13:40:00 ### Before you answer The call arrives with the account attached. Priya's name, Harbor Logistics, forty-two thousand at negotiation, and the escalated case that has been open since Tuesday. - Account and contact - Opportunity and stage - Any escalated case Phone.inc13:40 PR Priya Raman Incoming · Business number Salesforce Opportunity · $42,000 · Negotiation/Review Harbor Logistics · case 00001042 escalated Last call · chased the escalated case 13:40:10 ### As you pick up A short voice brief only you hear. You find out about the escalated case before she brings it up, which changes how the renewal conversation goes. - Only you hear it - Reads sales and service - Two seconds, then you talk On call13:40 PR Priya Raman Business number Whisper · only you hear this “Priya from Harbor Logistics. Forty-two thousand at negotiation. She also has an escalated case, GPS unit offline, open since Tuesday.” 13:47:05 ### After you hang up An agent logs a call task against the opportunity and the case, sets the case to Working, and texts Priya the engineer's slot. - Logged as a call task - Linked to both records - Case status updated Phone.inc13:47 Priya Raman Call ended · 6:18 Agent · after-call work - Read the transcript - Logged a call task in Salesforce - Linked it to the opportunity and the case - Set the case to Working Hi Priya! Engineer booked Thursday morning for case 00001042. Sent by agent · 13:47 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Salesforce + Phone.inc ## Answer knowing both records. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Salesforce connects. [Join the waitlist](https://app.phone.inc/waitlist) --- # The Shopify phone. Your customers call about orders. Your phone should know them. Phone.inc reads your store, so every call starts with the order, the customer, and the tracking number on screen. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc14:02 SJ Sofia Jensen Incoming · Business number Shopify Order #1042 · $49.50 · Shipped 12 orders · customer since 2024 Last call · asked about delivery ETA ## Your Shopify store, on the line. Every call arrives with the order attached. Most store calls are about an order. Phone.inc knows which one: who's calling, what they bought, where the package is, and what happened last time you talked. ### Caller context from your store When a customer calls, their orders, returns, and lifetime value appear next to their name. Before you pick up. ### [Whisper knows the order](https://www.phone.inc/product/whisper) “Sofia, third call this month, order #1042 shipped yesterday.” The voice brief reads straight from Shopify. ### [Agents that do store work](https://www.phone.inc/product/agents) After a call about an order, an agent can look up tracking, text the customer the link, and log the call. ### Texts with real answers Send tracking links, order confirmations, and delivery dates without leaving the call screen. ### Voicemails with context A voicemail about “my order” arrives with the actual order attached. No detective work. ### Two-minute setup Connect with your Shopify login. No code, no CSV exports, no consultant. ## Five minutes with Sofia. From first ring to logged call. 14:02:00 ### Before you answer The call arrives with the order attached. Sofia's name, her order status, and what she called about last time, on screen while the phone is still ringing. - Order status and value - Lifetime orders at a glance - Notes from the last call Phone.inc14:02 SJ Sofia Jensen Incoming · Business number Shopify Order #1042 · $49.50 · Shipped 12 orders · customer since 2024 Last call · asked about delivery ETA 14:02:10 ### As you pick up A short voice brief only you hear, read straight from Shopify. You know why she's calling before you say hello, and she never repeats herself. - Only you hear it - Built from store data - Two seconds, then you talk On call14:02 SJ Sofia Jensen Business number Whisper · only you hear this “Third call this month. Order #1042 shipped yesterday. She's still waiting on the refund you promised Tuesday.” 14:07:05 ### After you hang up An agent reads the transcript, finds the tracking number in Shopify, texts Sofia the link, and logs the call. You're already on to the next thing. - Reads the transcript - Looks up the order - Texts and logs for you Phone.inc14:07 Sofia Jensen Call ended · 4:32 Agent · after-call work - Read the transcript - Found order #1042 in Shopify - Texted Sofia the tracking link - Logged the call on her contact Hi Sofia! Your refund is on its way. Here's the tracking for order #1042: dk.ship.co/8213 Sent by agent · 14:07 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Shopify + Phone.inc ## Answer with the order on screen. Join the waitlist. When your batch opens you get a free business number, connect Shopify in two minutes, and take the next call knowing everything. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Stripe phone. Half the calls you take are about money. Phone.inc reads your Stripe account, so the subscription, the last charge, and the payment that failed are on screen before you say hello. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc9:41 LM Lars Møller Incoming · Business number Stripe Subscription · €49/mo · past\_due Two years a customer · €1,180 paid Last call · said he had a new card ## Your Stripe account, on the line. Every call arrives with the payment attached. Money calls are the ones you cannot bluff your way through. Phone.inc knows which charge they mean: what they pay you, whether the last attempt went through, and what you already agreed to fix. ### [Caller context from Stripe](https://www.phone.inc/product/caller-context) When a customer calls, their subscription, last payment, and lifetime value appear next to their name. Before you pick up. ### [Whisper knows the charge](https://www.phone.inc/product/whisper) “Two failed charges this week, otherwise never late.” The brief reads straight from Stripe, so you can be kind about it. ### [Agents that chase the payment](https://www.phone.inc/product/agents) After a call about a failed charge, an agent finds it, sends a fresh payment link, and notes what you agreed. ### Texts that get you paid Send a payment link, a receipt, or an invoice copy by text while you are still on the call. ### Voicemails with the charge attached “There's a charge on my card I don't recognise.” The voicemail arrives with the actual charge next to it. ### Two-minute setup, when it opens You will connect it with your Stripe login. No code, no API keys to paste, no webhook plumbing. ## Four minutes with Lars. From first ring to payment link sent. 9:41:00 ### Before you answer The call arrives with the money attached. Lars's name, what he pays you, the fact that his subscription is past due, and what he told you on Monday. All while the phone is still ringing. - Subscription and status - Lifetime value at a glance - Notes from the last call Phone.inc9:41 LM Lars Møller Incoming · Business number Stripe Subscription · €49/mo · past\_due Two years a customer · €1,180 paid Last call · said he had a new card 9:41:10 ### As you pick up A short voice brief only you hear, read straight from Stripe. You know it is two failed charges and not a complaint, so you open with an apology instead of a question. - Only you hear it - Built from your payment data - Two seconds, then you talk On call9:41 LM Lars Møller Business number Whisper · only you hear this “Second call this week. His subscription went past due after two failed charges. Two years a customer, never late until now.” 9:46:05 ### After you hang up An agent reads the transcript, finds the failed charge, texts Lars a fresh payment link, and logs the call on his customer. You are already on the next thing. - Reads the transcript - Finds the failed charge - Texts the link and logs it Phone.inc9:46 Lars Møller Call ended · 4:05 Agent · after-call work - Read the transcript - Found the failed charge in Stripe - Texted Lars a fresh payment link - Logged the call on his customer Hi Lars! Here's a link to update your card and settle the invoice: invoice.stripe.com/i/8Kd2 Sent by agent · 9:46 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Stripe + Phone.inc ## Answer with the payment on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Stripe connects. [Join the waitlist](https://app.phone.inc/waitlist) --- # Talk to a person, not a phone tree. Chat, email, or call. A human every time. We sell phone systems, so being reachable is a matter of honor. Chat answered in minutes, email the same business day, and phone numbers where someone picks up. Phone hoursWeekdays 9:00–16:00 CET [United States+1 (650) 671-6488](tel:+16506716488)[Denmark+45 35 15 35 25](tel:+4535153525)[Emailsupport@phone.inc](mailto:support@phone.inc) Chat: minutes, not hours The chat is staffed by people who can actually change things on your account. No bot maze before you reach them. Email: same business day Every email to support@phone.inc gets a real reply the same business day. Usually much faster. Phone: a human answers No phone tree, no “press 3 for billing.” We build phone systems for a living, so ours is a person picking up. ## You're always welcome to reach out directly. Lea Silkensen runs our customer experience: [lsi@phone.inc](mailto:lsi@phone.inc). Niklas Stephenson is our founder and CEO: [nst@phone.inc](mailto:nst@phone.inc). --- Effective September 10, 2026 # Terms of Service. The agreement between you and Phone.inc, written so you can actually read it. These terms cover every Phone.inc service: our website, our apps, your business numbers, and the calls you make and receive through them. They apply to both the free plan and paid plans. **What we mean by a business number.** A business number is a telephone number you buy from us, or port to us, and then use to receive and make calls – and, where we offer it, text messages – through Phone.inc. It's the number your customers ring. It is not a tax or company registration identifier: in Canada and some other countries, "business number" means a number issued by a tax authority, and that is never what we mean here. We use that one term throughout these terms for every number on your account, whichever app or page you bought it in. Where we mean somebody else's number – the person you're calling, or an emergency service – we say so. You must accept these terms before activating any calling service. By creating an account or using Phone.inc, you agree to them and acknowledge our [Privacy Policy](https://www.phone.inc/privacy). If something is unclear, email us at [support@phone.inc](mailto:support@phone.inc) and we'll explain it in plain words. ## You're making an agreement with Phone Incorporated ApS. Phone.inc is operated by Phone Incorporated ApS, a Danish company registered under CVR DK-46213564, at Højbro Plads 10, 1200 Copenhagen K, Denmark. When we say "we", "us", or "Phone.inc", that's who we mean. Phone.inc is a service for business customers only. By signing up, you confirm that you're using it for business purposes, that you're at least 18 years old, and that you're authorized to accept these terms on behalf of your company. Phone.inc routes voice traffic to the United States and maintains a robocall mitigation program certified in the FCC's Robocall Mitigation Database, as required under 47 CFR § 64.6305. U.S.-bound traffic is routed through upstream providers that participate in industry traceback efforts. ## Keep your account accurate and secure. Give us accurate information when you sign up, and keep it up to date – including a valid business address. Keep your login credentials safe. You're responsible for everything that happens under your account – including how every employee or other person you give access to uses Phone.inc. If you suspect someone else has access, tell us right away. To make outbound calls, you must be a paying customer with a valid credit card on file and a valid business address. We use our payment provider and other tools to detect payment and account fraud. We may require you to complete a full Know Your Customer (KYC) check and provide proof of address at any time, at our discretion. If we ask, you must provide what we need to keep your account open. If you don't, we may suspend or close your account. ## Monthly billing. Cancel anytime. No tricks. Phone.inc is a monthly subscription. We offer a free plan and paid plans. Paid plans are billed monthly, in advance, on the same day each month. **Free plan.** Each company may have only one active free account at a time. You may not create multiple companies or accounts to work around this limit. The free plan may include fewer features, business numbers, or usage limits than paid plans – and we may change what the free plan includes at any time. Outbound calls require a paid plan (see §02). Business numbers on the free plan are not eligible for port-out (see §07). **Inactive free accounts.** If a free account has not been active for six months, we automatically close it. Activity means signing in or using the service – including receiving or making calls. When we close an inactive free account, we release its business numbers and delete its data on the schedule described in our Privacy Policy. Signing in or using the service again before that six-month mark keeps the account open. You may downgrade from a paid plan to the free plan only if your company does not already have another active free account and your current usage complies with the free plan – including the number of employees and business numbers on your account. If you have more employees or business numbers than the free plan allows, you must reduce your usage before downgrading. When you downgrade, you lose access to paid-only features – including outbound calling. Your port-out eligibility starts over: you must be a paid subscriber for at least one full month again before you can port your business number out under §07. We may stop offering a free plan altogether. If we discontinue the free plan for accounts that are already active, we'll give you at least one month's written notice before your free service ends. You may upgrade to a paid plan during that notice period to keep your business number and service. If you don't upgrade before the free plan ends, your business number may be released and your account may be closed. - **Cancel anytime.** Your service keeps running until the end of the billing period you've paid for. We don't refund partial months when you cancel, but we never charge you again after you do. - **Price changes get notice.** If we change the price of your plan, we'll email you at least 30 days before the new price takes effect. If you don't like the change, cancel before then and the old price applies until you leave. - **Failed payments.** If a charge fails, we'll retry and let you know. If payment keeps failing, we may suspend or downgrade your account after giving you a reasonable chance to fix it. ## Manual calls and messages only. No robocalls. No spoofing. Phone.inc is designed for manual, person-to-person business calls. For outbound calls, there is no way to place a call through Phone.inc without a human in the loop – every outbound call must be manually initiated by an authenticated user in our mobile or desktop app. We offer no SIP access, no dialer API, and no other mechanism to initiate, automate, script, or bulk-place outbound calls. Our API lets you manage your account, configure routing, and receive webhooks – but it cannot start an outbound call for you. You may only use business numbers purchased through or ported to Phone.inc, and your caller ID is always set to one of your business numbers on outbound calls – you cannot alter, spoof, or circumvent it. Phone.inc connects real calls to real phone networks, so the laws of every country you call into apply to you. In the United States, that includes the Telephone Consumer Protection Act (TCPA), the Truth in Caller ID Act, the TRACED Act, and FCC rules at 47 CFR § 64.1200 and § 64.6305. In the United Kingdom, that includes the Privacy and Electronic Communications Regulations and Ofcom rules. In the European Union, that includes the ePrivacy Directive and its national implementations. Using Phone.inc, you agree that you will not: - Use the platform to originate automated, prerecorded, or artificial-voice calls – including AI-generated voice calls – or send automated messages, without the prior express consent of the called party as required under the TCPA and applicable law. - Originate robocalls, spam calls, or any other calling activity that violates U.S. federal or state law, including the TCPA, the Truth in Caller ID Act, or FCC regulations at 47 CFR § 64.1200 and § 64.6305. - Manipulate, falsify, or circumvent caller ID presentation in any way. Your business number is the only caller ID presented on outbound calls. - Use the platform in any manner inconsistent with manual, person-to-person calling – including attempting to automate, script, or bulk-initiate outbound calls through any means. - Send automated, bulk, or spam text messages without the prior express consent required under the TCPA and applicable law. - Use text messaging in any manner inconsistent with manual, person-to-person communication – including attempting to automate, script, or bulk-send messages through any means. - Call a number listed on a do-not-call register – such as the U.S. National Do Not Call Registry or the UK Telephone Preference Service – unless you have the consent or existing relationship the law requires. - Ignore opt-outs. When someone asks you to stop calling or texting, stop. - Use the service for harassment, threats, fraud, traffic pumping, one-ring scams, artificially inflated traffic, or anything else illegal. Where call recording or transcription is enabled on your account, you are responsible for informing call participants that the call is being recorded or transcribed, where the law requires you to do so. Complying with the laws that apply to your calling and messaging is your responsibility. Breaking those laws through Phone.inc is also a breach of these terms, and we treat it as one. ## We watch for abuse and cooperate with enforcement. All use of Phone.inc is subject to continuous monitoring – inbound and outbound calls, text messages, and other product activity included. We review call volumes, calling patterns, call durations, destinations, signaling data, messaging activity, and account information to detect fraud, robocalling, spam, or other misuse. We flag unusual activity – including abnormally high call volumes, anomalous call durations, or traffic patterns inconsistent with manual calling – for compliance review. We also act on complaints received from called parties or downstream carriers. All outbound calls present your business number as caller ID. We validate caller ID values against E.164 formatting requirements. If we identify suspicious activity, we may contact you to explain the traffic, suspend your account pending review, or terminate your account. Phone.inc cooperates fully with traceback requests from the FCC, the Industry Traceback Group (ITG), and other authorized enforcement entities. Upon receipt of a traceback request, we commit to responding within 24 hours as required under 47 CFR § 64.1200(n)(1), identifying the source of the call within our network, notifying the relevant account holder where appropriate, and taking immediate corrective action – including account suspension or termination – where a violation is confirmed. Where the law requires or permits it, we may share relevant information with carriers, traceback groups, regulators, or law enforcement. If we have reason to believe you have used Phone.inc for fraud, criminal activity, or any other illegal purpose, we will report it to the police and turn over whatever evidence we have. We cooperate fully with law enforcement – in Denmark and in every other country where the activity took place or caused harm. We retain call records, messaging activity, account information, and compliance investigation logs for as long as needed to meet our regulatory obligations, respond to traceback requests, investigate abuse, and defend against fraud. That may be longer than the retention periods described in our privacy policy. If you believe someone else is using Phone.inc for fraud or illegal activity, you're welcome to report it to [compliance@phone.inc](mailto:compliance@phone.inc). We take every report seriously and will investigate. Other compliance inquiries go to the same address. How we handle personal data is described in our [Privacy Policy](https://www.phone.inc/privacy). ## Either of us can end this. Here's how that works. You can close your account at any time, for any reason. We may suspend or terminate your account at any time, for any reason, at our sole discretion and without liability. When we do, we may shut down all services on your account, including the ability to make calls, receive calls, and use your business numbers. - **With cause.** If you breach these terms, engage in non-compliant, suspicious, or unlawful activity, or your account creates legal, fraud, or network risk, we may suspend or terminate immediately and without prior notice or refund, at our sole discretion. We'll tell you the reason unless the law prevents us from doing so. - **Without cause.** If we end your service and you've done nothing wrong, we'll give you at least 30 days' written notice, refund any prepaid fees for the unused period, and help you export your data and port your business number out. ## Your business number is yours. You can take it with you. After you've been a paid subscriber for at least one full month, you have the right to port your business number to another provider. We'll cooperate with your new provider promptly and won't charge you a port-out fee. Business numbers used only on the free plan, or on accounts that have been paid for less than one month, aren't eligible for porting under these terms. If your account is closed in the ordinary course, we'll keep your eligible business number available for porting for 30 days where we can. This port-out right does not apply if we suspend or close your account for fraud, unlawful activity, or any breach of these terms. In those cases, we may withhold your business number during an investigation and are not obligated to release it for porting. We may also share relevant information with carriers, regulators, or law enforcement as described in §05. Nothing in this section limits any stronger porting rights you have under the law where you are. ## Phone.inc is not for emergencies. Phone.inc is an app-based calling service. Calls to emergency numbers like 911, 112, or 999 may not work, may not connect to the right dispatch center, and may not transmit your location. Always keep another way to reach emergency services, such as a mobile phone with a regular cellular plan. ## Your data belongs to you. Your call history, voicemails, contacts, and settings are yours. You can export your data while your account is active, and we'll help you do it if we terminate without cause. You can also ask us to delete your data at any time – see our [Privacy Policy](https://www.phone.inc/privacy) for how that works. We do not use your call recordings, transcriptions, voicemails, or other communications content to train AI models. AI features process your content only to deliver the service to you. After your account closes, we delete your data on the schedule described in our Privacy Policy, except where the law requires us to keep it longer – including compliance and call records retained under §05. ## We work hard on reliability, but we can't promise perfection. We do our best to keep Phone.inc fast and available, but the service is provided "as is". Phone networks, carriers, and the internet are involved, and sometimes things outside our control break. To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the event giving rise to the claim, and we're not liable for indirect losses like lost profits or lost business. Nothing in these terms excludes liability that can't be excluded under applicable law. If your use of Phone.inc causes us to face claims, fines, penalties, or costs – from regulators, carriers, traceback groups, or anyone else – because you broke these terms or applicable law, you agree to cover our reasonable costs and damages to the extent the law allows. ## These terms can change. Here's how. We may update these terms at any time by posting the revised version at [phone.inc/terms](https://www.phone.inc/terms). The date at the top shows when they last changed. If you keep using Phone.inc after a change takes effect, you accept the updated terms. The only changes we treat as material are increases to the recurring subscription fee on your current paid plan. For those, we'll email you at least 30 days before the new price takes effect. If you don't agree, cancel before then. We may make any other change – including to acceptable use, monitoring, termination, porting, liability, or compliance – without advance notice, when required by law or regulators, or when we reasonably believe it's needed to protect Phone.inc, our network, or other users. ## Danish law, and a real inbox. These terms are governed by Danish law, and disputes are handled by the courts of Denmark. If the law of your country gives you mandatory rights that can't be waived by contract, those rights still apply to you. Questions about these terms? Email [support@phone.inc](mailto:support@phone.inc). Compliance and traceback matters go to [compliance@phone.inc](mailto:compliance@phone.inc). A person reads it. --- Coming soon # The Understory phone. You run experiences, not a call centre. Phone.inc reads Understory, so when a guest rings you already know what they booked, how many are coming, and whether they have paid. Then an agent does the admin while you get back to the group. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc14:20 TD Trine Dalsgaard Incoming · Business number Understory Pasta Masterclass · 4 guests · Paid · Sat 18:00 3 bookings · guest since 2024 Last call · asked about parking ## Your bookings, on the line. Every call arrives with the guest attached. Guests call when the booking flow can't help them. They want Sunday instead of Saturday, they are six now instead of four, or they cannot find the door. Phone.inc reads Understory, so you know which booking they mean before you say hello. ### [Caller context from Understory](https://www.phone.inc/product/caller-context) The experience they booked, how many guests, when it starts, and whether it's paid. All of it next to the caller's name. ### [Whisper knows the booking](https://www.phone.inc/product/whisper) “Four guests Saturday, paid, and one eats gluten free.” The answers to your booking questions, read out before you say hello. ### [Agents that move the booking](https://www.phone.inc/product/agents) After the call an agent finds the booking, moves the guests to the date you agreed, and sends the new tickets. You never open the backoffice. ### Texts that answer the real question Where to park, which door, what to bring, and the tickets themselves. Sent from the number they just called, while they're still in the car. ### Voicemails with the booking “We're six now, not four.” The voicemail lands with the booking attached, so adding two guests is one tap between courses. ### Two-minute setup, when it opens You will connect it with your Understory login. Bookings are matched to callers by the phone number and email the guest gave at checkout. ## Three minutes with Trine. From first ring to new tickets. 14:20:00 ### Before you answer You're at the stove with eight guests when the phone goes. The call arrives with Trine's booking attached: four guests on Saturday's pasta masterclass, paid, and the note that one of them eats gluten free. - What they booked - How many guests - Paid or not Phone.inc14:20 TD Trine Dalsgaard Incoming · Business number Understory Pasta Masterclass · 4 guests · Paid · Sat 18:00 3 bookings · guest since 2024 Last call · asked about parking 14:20:10 ### As you pick up A short voice brief only you hear, read straight from Understory. You open with “about Saturday?” and the call is a minute shorter, which counts with a pan going behind you. - Only you hear it - Built from your bookings - Two seconds, then you talk On call14:20 TD Trine Dalsgaard Business number Whisper · only you hear this “Trine Dalsgaard. Four guests on Saturday's pasta masterclass at six, paid in full. Third booking this year, and one of her guests eats gluten free.” 14:23:08 ### After you hang up An agent moves Trine's four guests to Sunday, puts Saturday's seats back up for sale, and texts her the new tickets. You're back at the stove before the water boils over. - Booking moved - Seats freed for someone else - New tickets sent Phone.inc14:23 Trine Dalsgaard Call ended · 3:08 Agent · after-call work - Read the transcript - Found the booking in Understory - Moved four guests to Sunday - Texted Trine the new tickets Hi Trine! You're on Sunday at six now, same address. New tickets: pasta.understory.io/t/4471 Sent by agent · 14:23 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Understory + Phone.inc ## Answer with the booking on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Understory connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The WooCommerce phone. You run your own store, so you own the support too. Phone.inc reads your orders, and every call starts with the right one on screen instead of you logging into WordPress. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc10:12 HR Hannah Reeve Incoming · Business number WooCommerce Order #4182 · £148.50 · Processing 9 orders · customer since 2024 Last call · wrong size on order #4021 ## Your store, on the line. Every call arrives with the order attached. Nobody phones a shop to chat. They phone because something is unclear: where the parcel is, whether the size can change, whether the refund went through. Phone.inc puts the answer on screen before you pick up. ### [Caller context from your store](https://www.phone.inc/product/caller-context) When a customer calls, their order, its status, and what they bought appear next to their name. Before you pick up. ### [Whisper knows the order](https://www.phone.inc/product/whisper) “Paid Friday, still processing.” A two-second brief only you hear, read straight from your store. ### [Agents that do store work](https://www.phone.inc/product/agents) After a call about an order, an agent looks it up, notes what you agreed, and texts the customer the date. ### Texts with real answers Send a dispatch date, a tracking link, or a returns address by text without leaving the call screen. ### Voicemails with context A voicemail about “my planters” arrives with the actual order attached. No detective work in WP admin. ### Two-minute setup, when it opens You will connect it from your own WordPress admin. No theme edits, no plugin to babysit, no CSV exports. ## Four minutes with Hannah. From first ring to logged call. 10:12:00 ### Before you answer The call arrives with the order attached. Hannah's name, order 4182, the fact that it is paid but not yet dispatched, and the wrong size you sorted out last month. - Order status and value - Every order she has placed - Notes from the last call Phone.inc10:12 HR Hannah Reeve Incoming · Business number WooCommerce Order #4182 · £148.50 · Processing 9 orders · customer since 2024 Last call · wrong size on order #4021 10:12:10 ### As you pick up A short voice brief only you hear, read straight from your store. You already know it is a where-is-my-parcel call, so you lead with the date. - Only you hear it - Built from store data - Two seconds, then you talk On call10:12 HR Hannah Reeve Business number Whisper · only you hear this “Hannah Reeve. Order 4182 was paid Friday and is still processing. Nine orders in two years, and last time she got the wrong size.” 10:16:05 ### After you hang up An agent reads the transcript, finds order 4182, texts Hannah the dispatch date, and writes it on the order as a note. You never opened WordPress. - Reads the transcript - Looks up the order - Notes it and texts her Phone.inc10:16 Hannah Reeve Call ended · 3:48 Agent · after-call work - Read the transcript - Found order #4182 in WooCommerce - Texted Hannah the dispatch date - Added a note to the order Hi Hannah! Order 4182 leaves the workshop tomorrow. I'll text the tracking the moment it does. Sent by agent · 10:16 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) WooCommerce + Phone.inc ## Answer with the order on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day WooCommerce connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Xero phone. Xero knows exactly what this customer owes you. Your phone does not. Phone.inc closes that gap, so the invoice and the balance are on screen while it is still ringing. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc11:05 AK Alice Kerr Incoming · Business number Xero INV-0142 · £1,488.00 · £988 still due 34 invoices · customer since 2021 Last call · asked for 30 more days ## Your invoices, on the line. Every call arrives with the balance attached. Part-paid invoices are where the awkwardness lives. Phone.inc shows what was invoiced, what has actually landed, and what you promised, so you can be firm about the number and easy about the person. ### [Caller context from Xero](https://www.phone.inc/product/caller-context) The invoice, what has been paid, and what is still due, next to the caller's name before you pick up. ### [Whisper knows the balance](https://www.phone.inc/product/whisper) “Paid five hundred, asked for thirty days, three weeks ago.” A brief only you hear, and the whole history in one breath. ### [Agents that follow the money](https://www.phone.inc/product/agents) After the call, an agent finds the invoice, texts the online invoice link, and logs the call on the contact. ### Texts that get you paid Send the online invoice link, a statement, or a revised due date by text while you are still on the call. ### Voicemails with the invoice A voicemail about “the invoice” arrives with the right one attached, along with what is outstanding on it. ### Two-minute setup, when it opens You will connect it with your Xero login and pick an organisation. No accountant, no bank feed to rewire. ## Five minutes with Alice. From first ring to logged call. 11:05:00 ### Before you answer The call arrives with the balance attached. Alice's name, invoice 0142, the five hundred she has paid, the nine eighty-eight she has not, and the extension you gave her. - Invoice and balance - 34 invoices of history - What you agreed last time Phone.inc11:05 AK Alice Kerr Incoming · Business number Xero INV-0142 · £1,488.00 · £988 still due 34 invoices · customer since 2021 Last call · asked for 30 more days 11:05:10 ### As you pick up A short voice brief only you hear, read straight from Xero. You know she is three weeks past the extension before you say hello. - Only you hear it - Built from your books - Two seconds, then you talk On call11:05 AK Alice Kerr Business number Whisper · only you hear this “Alice Kerr. Invoice 0142. She paid five hundred of fourteen eighty-eight and asked for thirty more days. That was three weeks ago.” 11:11:05 ### After you hang up An agent reads the transcript, texts Alice the online invoice link for the remaining balance, and logs the call on her contact in Xero. - Reads the transcript - Texts the invoice link - Logs it on the contact Phone.inc11:11 Alice Kerr Call ended · 5:30 Agent · after-call work - Read the transcript - Found INV-0142 in Xero - Texted Alice the balance and a link - Logged the call on her contact Hi Alice! £988 left on INV-0142. Pay whenever suits: in.xero.com/8Kd2 Sent by agent · 11:11 ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Xero + Phone.inc ## Answer with the balance on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Xero connects. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # Every call, as a trigger. Phone calls are the last thing in a small business that leaves no trace. Phone.inc fires an event when a call ends, so the Zap you already know how to build takes it from there. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc16:24 Event sent call.completed from +45 31 42 88 10 duration 3:12 summary Wants a quote for 40 chairs Your automation · running - Create Row in Google Sheets - Send Channel Message in Slack Logged, and #front-desk pinged ## Your phone, wired to everything. One trigger, and the rest is yours. You already automate the boring parts of your business. The phone was never part of that, because phone systems keep their data to themselves. Phone.inc sends every call, text, and voicemail out as an event. ### Every call becomes an event Calls ended, calls missed, voicemails left, texts received. Each one arrives as a trigger with the details attached. ### The transcript comes with it Not just a phone number and a timestamp. The transcript and the two-line summary are in the payload, ready to use. ### Your Zap takes it from there Log it to a sheet, open a job, tell the team in Slack. Whatever you would have done by hand at the end of the day. ### [Actions back on your phone](https://www.phone.inc/product/api) Zaps can work the other way too: send a text, add a contact, or start a call from anything that happens elsewhere. ### Missed calls get a second chance The most expensive event in a small business is a missed call nobody follows up. Make that impossible with two steps. ### No code, when it opens You will find Phone.inc in the Zapier directory and connect it like any other app. Nothing to host, nothing to maintain. ## Four minutes with Signe. From first ring to a row in your sheet. 16:20:00 ### The call happens Someone rings your business number and you answer it. Nothing special: your greeting, your business hours, your phone. Zapier is not involved yet, and does not need to be. - Your business number - Answered on your phone - Recorded and transcribed Phone.inc16:20 SB Signe Bruun Incoming · Business number 16:24:00 ### Phone.inc does its part The call is transcribed, summarised in two lines, and tagged. Then Phone.inc fires call.completed, which is where you get to take over. - Transcript and summary - Tagged automatically - Event fired the moment it ends Phone.inc16:24 Signe Bruun Call ended · 3:12 Agent · after-call work - Transcribed the call - Wrote a two-line summary - Tagged it as a new lead - Fired call.completed 16:24:03 ### Your automation runs Zapier picks up the event three seconds later. Your Zap logs the caller and the summary to a sheet, then posts it to the channel where somebody will actually see it. - Instant trigger, not polling - Any of the apps you already use - Runs whether you remember or not Phone.inc16:24 Event sent call.completed from +45 31 42 88 10 duration 3:12 summary Wants a quote for 40 chairs Your automation · running - Create Row in Google Sheets - Send Channel Message in Slack Logged, and #front-desk pinged ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Zapier + Phone.inc ## Wire your phone into everything else. Join the waitlist. You get a free business number when your batch opens, and we will email you the day the Zapier app goes live. [Join the waitlist](https://app.phone.inc/waitlist) --- Coming soon # The Zendesk phone. The person calling already wrote to you. Phone.inc reads their open ticket before you answer, and puts the call back on that same ticket when you hang up, recording and transcript included. [Join the waitlist](https://app.phone.inc/waitlist) Phone.inc13:15 MA Maria Alvarez Incoming · Business number Zendesk Ticket #48213 · Pending 3 days “Invoice charged twice on our card” Last reply · you asked for the statement ## Your tickets, on the line. Every call arrives with the ticket attached. Phone support and ticket support usually live in different worlds, which is why customers repeat themselves. Phone.inc reads the open ticket on the way in and writes the call onto it on the way out. ### [Caller context from Zendesk](https://www.phone.inc/product/caller-context) The open ticket, its status, how long it has been waiting, and the subject line, next to the caller's name. ### [Whisper reads the ticket](https://www.phone.inc/product/whisper) “Pending three days, double charge, you asked for the statement.” A brief only you hear, so they never repeat it. ### [Calls become voice comments](https://www.phone.inc/product/agents) The call, its recording, and its transcript go onto the ticket as a voice comment. Nobody types a summary. ### Texts on the same ticket Reply by text from your business number and it threads onto the ticket, so the history stays in one place. ### Voicemails become tickets A voicemail arrives transcribed, matched to the existing ticket, or filed as a new one if there isn't one. ### Two-minute setup, when it opens You will connect it with your Zendesk subdomain and an OAuth login. No Talk subscription required. ## Six minutes with Maria. From first ring to a solved ticket. 13:15:00 ### Before you answer The call arrives with the ticket attached. Maria's name, ticket 48213, pending for three days, the double charge she reported, and the statement you asked her for. - Open ticket and status - How long it has waited - The last reply either way Phone.inc13:15 MA Maria Alvarez Incoming · Business number Zendesk Ticket #48213 · Pending 3 days “Invoice charged twice on our card” Last reply · you asked for the statement 13:15:10 ### As you pick up A short voice brief only you hear, read straight from Zendesk. She does not have to explain the double charge for the third time. - Only you hear it - Built from the ticket - Two seconds, then you talk On call13:15 MA Maria Alvarez Business number Whisper · only you hear this “Maria Alvarez. Ticket 48213, pending three days. A double charge on their card. You asked for the statement and it arrived this morning.” 13:22:05 ### After you hang up An agent adds a voice comment to ticket 48213 with the recording and transcript, then marks it solved. Your ticket history includes the phone for once. - Voice comment on the ticket - Recording and transcript - Status set for you Phone.inc13:22 Maria Alvarez Call ended · 6:02 Agent · after-call work - Read the transcript - Added a voice comment to #48213 - Attached the recording and transcript - Set the ticket to solved ## Your tools, one phone. Connect as many as you run. Integrations aren't either-or. Connect Shopify for orders, Dinero for invoices, and anything else you use. Each one takes about two minutes, and every call reads them all. [Browse all 23 integrations](https://www.phone.inc/integrations) Zendesk + Phone.inc ## Answer with the ticket on screen. Join the waitlist. You get a free business number when your batch opens, and we will email you the day Zendesk connects. [Join the waitlist](https://app.phone.inc/waitlist)